ComplaintsforSeascape Resorts, Inc
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Complaint Details
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Initial Complaint
06/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Every day since we came to Majestic Sun 213B 6/11-6/16 (today) we have found one or more roaches. We have called the management company Seascape and have not heard back. I've texted, emailed the management as well. I had to get traps and spray and am still finding them. I have pictures and my correspondence to the management company. I've told the front desk and they have said the units are owned by diff independent companies. We traveled from 9 hours away. We paid almost 1000 more this year than we normally do for this size unit due to inflation. We are requesting a refund at this point. We are leaving 6/17.Business response
07/21/2022
Business Response /* (1000, 10, 2022/07/05) */ We truly regret the experience you have referenced. As the management company - there are certain things we are able to control and certain things we are not able to control. One of those items is pest control and treatments - which have to be done through the properties HOA. They maintain monthly and quarterly processes, in addition to occurrence treatments if necessary. Unfortunately, pests are a frequent nuisance in this area due to conditions/climate however - we regret that you experienced a miss in the crossings of attempt to mediate this issue with standard treatments and the timing of additional treatments which have been done twice since initial treatment and post your departure to ensure the problem is remedied. I truly regret that this experience is what you have as your memory and would like to ensure that while this is a normal situation - it is not a normal experience. The HOA does so much to ensure that this does not occur in preventative measures - which is truly why in your previous stays you have not encountered this. To further assure that this is not the impression you are left with I would like to invite you back to the property and am sending you a direct email with additional follow up information. I hope that you will find this satisfactory and afford us the opportunity to give you the experience you have had before and we know you will have again. Best Regards, Mistelle ******
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.