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Find a Location

Doctor Restoration has 1 locations, listed below.

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    Business ProfileforDoctor Restoration

    Carpet and Rug Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1730 SW 84th Ter, Miramar, FL 33025-2124
    BBB File Opened:
    11/13/2007
    Years in Business:
    19
    Business Started:
    8/12/2005
    Alternate Business Name
    • Doctor Carpet USA, Inc.
    Business Management
    • Mr. Hector Sanchez, President
    Contact Information

    Principal

    • Mr. Hector Sanchez, President

    Customer Contact

    • Mr. Hector Sanchez, President

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Armando V

    1 star

    03/08/2022

    Hector Sanchez aka Doctor Restoration aka Doctor Carpet should not be trusted to do any work in someones home/business. He came out and quoted us for a complete renovation of our kitchen counters, back splash and cabinets. He verbally gave us a price of $4,500 for the entire job, after we had purchased our quartz counter tops and he took hold of the quartz we paid for, the price for the kitchen and cabinets became $8,000 (at this point we were committed since he had our quartz and it was a verbal quote). Please be advised to get everything that Mr. Sanchez says in writing, he is untruthful and cannot be trusted. He does not have a contractors license, He does not have a team of people that work for him, he is outsourcing every part of your job to the lowest bidder. He misrepresented what he was going to do and then blames the customer for the misunderstanding. He said my wife and i are difficult to work with, but was only difficult after he misquoted the job, showed up late on every occasion and had every excuse in the book for not showing up on days that he promised to be here. Excuses included COVID, Arm Pain and Jury duty. The job should have been done in a month and took him 3 months to complete only part of the work. He delivered and installed the quartz countertops and then disappeared leaving my wife and I to find someone to finish the drywall that he ripped out, tile, grout work, plumbing and all the small items that go with a job of that size. Basically we have spent an additional $1,000 and a ton of time to correct everything that Mr. Sanchez was supposed to do. I never write reviews like this, we are decent family that always pays contractors and works hard to come to an understanding when things don't go well. Mr. Sanchez took advantage of our kindness and took our money and did not complete the work. Save yourself the time and hassle and don't have him even come out to your home for a quote, this is not a good person/business.

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