Business ProfileforHourglass Couture LLC
At-a-glance
Related Categories
Business Details
- Location of This Business
- 2600 S University Dr Ste 102, Miramar, FL 33025-3013
- BBB File Opened:
- 10/24/2017
- Business Management
- Ms. Ebony Brooks, President/Owner
- Ms. Sabrina Paul, President
- Contact Information
Principal
- Ms. Ebony Brooks, President/Owner
Customer Contact
- Ms. Ebony Brooks, President/Owner
- Ms. Sabrina Paul, President
- Additional Contact Information
Phone Numbers
- (786) 288-1146Other Phone
Email Addresses
- Primary
- (786) 288-1146
Customer Complaints
12 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
09/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
10 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Steph J
1 star10/05/2024
I’m so upset that i wasted my money on this **!! I should have known better once I seen the lack of response to all my emails and texts and comments under her post! Order this stupid ?? on 8/29 didn’t get it til 9/27 to only be so fake custom made Walmart fabric. No bows was on my skirt and the seems shoes in the socks! This was my birthday outfit and I’m pissed! I knew once I seen her model all her clothes that it would be so **! This mf is a fraud and need to get closed down off Instagram as well. This cheap ass ??! I wish I can show yall WHAT I ORDERED INSTEAD OF WHAT I GOT! And the hoe got the nerves to say no REFUND ON THIS ITEM CUZ ITS CUSTOM MADE!! BIIIIIIIII WEAR?? Mad as hell, but ppl like her won’t last long and that’s why the one business probably closed down!! ???????
Hourglass Couture LLC Response
10/08/2024
We take situations like this seriously and want to ensure your satisfaction. We're going to escalate this issue to our dedicated customer resolution team.
One of our team members will contact you within the next ***** hours to:
1. Verify the order details
2. Discuss resolution options
3. Provide a suitable solution
Please expect a call/email from our team member, who will work closely with you to resolve this issue.
Thank you for your patience and cooperation.
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