ComplaintsforA Aaron Super Rooter, Inc.

• Initial Complaint

  02/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2018 this company replaced my septic tank and drainfield. I paid ********* To them with a 5 year warranty. I started having a problem last year 3 and a half years later. Not knowing the problem would end up being the drainfield. I called them and they came immediately and pumped out the septic tank. I then paid them $350.00. Three months later the septic was full again. I called them and the lady that answers the phone said that the owner ******************* would have to speak to me about that. I waited 2 weeks for his call. And in between called the office three or 4 times and I was given the run around. He never called me back. begging them for over 4 weeks. I luckily enough had the owners (*******************) cel phone and called him directly. Not knowing who I was he answered the phone and when I explained the problem he said (lady you need a new drain field)Thats when I said ( I paid you ********* for a new drain field three years ago. He sent his brother *** who is field supervisor he said that the problem was that the soil had hardened. So he scheduled to come back 2 weeks later. They came with equipment and drilled the soil around the drain field.It lasted 5 months. January of this year we started having back up again. Sure enough the septic was full again. I called the office and again .Again I was told ******************* the owner is the only one that can help me and he would call me back. After waiting another 2 weeks, he did not call me. I called him on his cel and again not knowing who I was he answered. When I clearly told him who I was he said your problem now is to much water consumption. I told him no way there are 2 less people living there so I called ***** and got the water consumption from 3 months before he did the drainfield (which is what he requested from us to do the drainfield.The consumption has lowered every month since the job was done. I called the office they told him and said he would call me. Now he does not even answer the calls.

  

  Business response

  03/01/2023

  Good Morning ,,  we are sorry about this drain field having a problem ... *********************** Installed driveway ight on top of the drainfield ... hand written right on her invoice it says if you put a drive on top of the drainfield the warranty is void ..  

  Customer response

  03/01/2023

   
  Complaint: 19510569
  
  I am rejecting this response because:
  
  Sincerely,
  
  **********************************************

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