2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from John P
1 star10/11/2023
Terrible staff and very rude. They don’t appear to have much training or experience. I also called their office and some old women said she was hr but did not want to hear anything I had to say. They lie and say I’ve never contacted them and I have. I have phone records to prove it. This is a shady operation do not trust them.Review from Jessy C
1 star06/12/2023
My guest and I were made to feel extremely unsafe from an employee at this company because the employee refused to provide us any identifying information after ticketing my guest's vehicle for an expired tag (the car was parked for a total of 3 hours). It was very late and the man was being argumentative and was clearly flustered at our request to please address who he was in some capacity. We were both present in the car. Not only did he refuse, he became argumentative and the listed phone number for the company then called me 24 times total (harassment) to then send a threatening text to me directly to remove the Google review for defamation. Our lived experience with the officer is not defamation. Deplorable security company. All my guest and I asked for was an apology.
FSW First Response Solution Inc Response
06/13/2023
This individual had no contact with me, she has falsify and fabricated her statement, this individual was sticker by my officer and because the officer refuse to provide his name, the person decide to bash the company name. Ms. Carolina was driving with expire tag and she was trespassing, and she decided to harrash our officer, she call the dispatch phone 30 time from 1am until 3am non stop. We have footage and witness that state that she was rude and because the officer was black male, she decide to profile him and negative comment toss my officer. Our company is very professional to everyone, and I am not going to apologize for his action and doing his job, She can be much appreciate that it didn't get tow from the property. At this point I will apologize for the lack of communication, but wouldn't apologize for the officer action.
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