ComplaintsforTommy's Automotive Care Center
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Complaint Details
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Initial Complaint
07/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am writing to express my utmost dissatisfaction with the services provided by Tommy's Automotive Care Center and 1 Stop Auto Repair. My experience with both establishments has been distressing, and I am escalating this matter to the Better Business Bureau for a fair resolution. On May 4th, 2023, I purchased a 2011 ACURA MDX, and subsequent diagnostics revealed the need for timing belt and drive belt replacements. Based on a recommendation, I approached Tommy's Automotive Care Center. However, delays, multiple failures, and lack of accountability on Tommy's part resulted in significant damages. Consequently, I sought assistance from 1 Stop Auto Repair, where it was determined that Tommy had incorrectly installed the timing belt, leading to further damages, including bent valves and cylinders. The repair costs amounted to $4,000, and the car remained at their facility until June 29th. Despite a $500 discount, I incurred $3,500 in out-of-pocket expenses due to Tommy's negligence. Further inspections at Honda revealed the need for complete cylinder replacement, which would cost $12,000, exceeding the car's value. This compelled me to trade in the ACURA MDX, exacerbating my financial strain. Both establishments failed to honor their warranty agreement, neglecting to address noise-related issues without charge. The substandard workmanship caused substantial financial losses, inconveniences, and additional expenses. I urge both Tommy's Automotive Care Center and 1 Stop Auto Repair to take responsibility for their actions and provide appropriate compensation for the damages incurred. I anticipate a prompt and satisfactory resolution to this matter. Sincerely, ******* *******
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Contact Information
Mulberry, FL 33860
Business hours
Today,8:30 AM - 5:00 PM
MMonday | 8:30 AM - 5:00 PM |
---|---|
TTuesday | 8:30 AM - 5:00 PM |
WWednesday | 8:30 AM - 5:00 PM |
ThThursday | 8:30 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.