ComplaintsforDanielle Fence Manufacturing Co Inc.

• Initial Complaint

  02/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After the fence was installed I noticed Its not on the property line on one side of the property & the gate on the opposite side has 10 inch gap under the ************** Called to voice my concerns, weeks later a representative from Danielle Fence comes out & tells me the fence is definitely not on the property line & the gap under the opposite side is acceptable to Danielle Fence. As the property owner, Im looking for only 2 things in a fence.1..The fence be directly on the property line 2. The fence have no gaps or space underneath.Epic fail on both expectations.Now Ive called again several times to have someone from Danielle explain this to me with no return phone calls.

  Business response

  03/13/2024

  We express our sincere appreciation to the Better Business Bureau for their steadfast commitment to maintaining integrity in the marketplace by safeguarding the interests of consumers and businesses alike.
  
  First and foremost, we wish to provide clarification regarding *************************** association with Danielle Fence. ****** is not our customer. The ********************** in question was gifted to ****** by *********************** Homes as part of a resolution to a matter between them. Consequently,our contractual obligations lie with *********************** Homes, who engaged our services for the fence installation. We have no contract with ******.
  
  Before getting into the specifics of the job we believe it is important to discuss ******'s conduct and the unfortunate behavior displayed towards our team. ****** has verbally accosted our *******, and has acted aggressively,such as abruptly slamming doors while speaking to our *******, these actions have been both disrespectful and unprofessional. Additionally, ******'s resort to harassing phone calls and online posts further exacerbates the situation, creating an environment that is detrimental to effective communication and resolution.
  
  Regarding the specifics of the installation process, our standard protocol entails a thorough assessment of the site by a designated sales representative before proceeding with any work. This includes measuring and planning the layout of the fence and gate placements, with approval being sought prior to commencement of installation. Despite this, ****** opted to deviate from the approved plan by requesting alterations to gate placements during the date of installation. While this presented challenges due to the customized nature of our gate designs and the slope in front of ******'s gate which prevents the gate from opening uphill, ****** wanted to amend the installation and signed and approved the change which our team accommodated to attempt and ensure a satisfactory outcome.  As mentioned, due to the slope in ******************* and change in the gate a small amount of gap, which is within acceptable tolerances, is necessary to ensure the gates are able to open.  If the gap he continues to contest were not there the gate would not open on the slope which he has already acknowledged would not be acceptable.
  
  It is pertinent to address ******'s concern regarding fence placement. Our company policy, and that of any reputable fence installation company, strictly prohibits the installation of fences directly on property lines due to damage that would happen to the neighbors property and potential for damaging private underground utilities in the neighbors property or common areas. This policy is in place to mitigate any future disputes or damages that *** arise. Fence posts are 5" x 5" and being directly on the property line would mean digging several inches onto a neighbor's property which would be considered damaging the neighbor's sod or other property, especially if anything underground is hit.  Additionally, to protect our crews and public property prior to any installation we order a public utility locate. ****** interfered with the placement of public underground locate flags to demonstrate where he wanted the fence without letting anyone know.  This created significant confusion and effort to ensure a safe installation on the date of installation.  We later found out directly from ****** that he is the one who moved the flags.  These actions posed a direct and significant safety risk to our team and public utilities, which further needlessly complicated the installation process. 
  
  Furthermore, not mentioned in ******'s complaint was his attempt to enhance the aesthetic appeal of the fence by applying potting soil around the posts which resulted in unintended staining. Despite our best efforts, we found ourselves unfairly held responsible for these stains, which were a direct result of ******'s actions.
  
  In summary, the fence installation was completed within acceptable standards, with adjustments made to accommodate the specific requirements of the property and requests of the homeowner, which were approved onsite on the day of installation. However, given the challenges posed by ******'s behavior and the associated risks to our team's well-being, we believe it is prudent to discontinue further engagement with him. We have completed the installation as per our contract and we appreciate the Better Business Bureau's assistance in facilitating this process.
  
  Thank you for your attention to this matter.

• Initial Complaint

  11/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Please explain to me how the cost of putting up 9 panels is the same as the price we paid to install the fence + gateway/door? We waited over 2months to replace 9 panels that were removed for a pool install. The contractor/sales person told us it was not worth it to only replace the 9 panels, we would be paying the same amount we paid for the original install.OK, after much debate WE agreed. And agreed (as crazy as it sounds) to replace the entire fence on the one side. No need to replace the gateway/door. Agreed. And thus we paid for the replacement... Fast forward to today, and the team ONLY replaces 9 panels. When we contact Danielle Fence and the contractor/sales guy (*************************) he indicates that 'he doesn't remember explaining it that way.' My husband and I literally met/spoke with this man 3 different times, trying to understand the logic behind the cost of adding 9 panels vs replacing the entire fence. The company nor ***** took any steps to do the right thing... the agreed upon job...the job we paid for. Instead they pointed to the vaguely written work order and stand by the fact that putting up (let's be clear they DID NOT remove and reinstall) 9 panels is the same cost of installing a new fence + door.Price gauging!

  Business response

  12/03/2022

  Thank you for your inquiry.
  upon researching the project. Our sales person met with the ***************. ***** on October 11,2002
  the client had another contractor take down about 64' of existing wood fence on the right side yard and the front front section connecting to the home.
  the rear fence is pvc and the left side also had an existing wood fence that was still up. they discussed the options of installing the fence that was knocked down by the other contractor and the option of installing that area with new fencing. Our sales person explained the pro's and con's of each and the issue with a wood fence when you knock it down and put it back up a lot the lumber will be split and crack and the overall strength of the wood fence would be weakened. Our contract is very clear, it has a highlighted line where the new fence is going, it shows the length of the 2 fence lines and list the total footage for each. there is nothing marked for the other areas for any work to be done.
  as stated the back line is PVC fence and i am not aware of who owns that fence.
  We are sorry that the customer thought anything different. As you look at the contract and layout it clearly shows the area getting the new fence.
  
  Sincerely,
  ************
  President
  See Attachment/File: 85782_CONTRACT.pdf

  Customer response

  12/06/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The response still doesn't not explain why putting up a partial fence costs MORE than the original fence that was installed. That is my issue. If they were NOT replacing that entire side, why was the cost more than the total new install? Nothing was done to the fence that was still standing, so to mention splitting wood still does not address our original concern.

  Business response

  12/07/2022

  the client was provided a specific layout and a detailed list of the total lineal footage of fence to be installed. A proposal was provided and the customer has the option to elect to proceed or not proceed with our quote. Each project is quoted at the time based upon all materials and labor needed to complete the specific amount of work we are quoting.

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