Business ProfileforBadcock Home Furnishing Center

I purchased a refrigerator on 4/40/2024 with the understanding that the handles be placed on the right side of the unit. The company has had 3 different people try to do this. Now they want to send another person to look at the unit. They have setup appointments for someone to come out and look at the unit 2 different times that the company didnt even know that they were scheduled to come. I have missed 2 days of work waiting for someone to show that didnt show. When the handles are changed it leaves a gap on the hinge side, leaving it unable to seal. I have asked for my money back, only to be told that they will have to send another person out.

June 27, 2024

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Consumer Affairs Specialist
Better Business Bureau Complaint Department

Re: Case # ****** *******************

Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.

Badcock Home Furniture &more is currently investigating the concerns regarding refrigerator door handles. To assist in this matter, we kindly request additional information to locate your account and proceed with a thorough investigation. Please reach out to our ************* team during business hours. While we cannot guarantee a favorable resolution at this stage,we are committed to exploring available options with you.

On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience this issue has caused. Should you have any additional questions related to this complaint, you may contact anyone in our ************* Call ********************** at ************** during our business hours Monday thru Friday 9am to 7pm Eastern Standard Time.

Sincerely,
Mishana Bien-Aime
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