ComplaintsforBadcock Home Furnishing Center

• Initial Complaint

  08/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ive had a very terrible experience with Pell City store. I am a long time returning customer. This was my first time ordering from this store. My order was initiated for the Fourth of July sale with it being finalized on or around 7/14. This past Friday 8/2 I was informed that two bed items were on a permanent back order which meant that I needed to reselect replacement items. Which I did. At the completion of that call with store manager ************************* I was told there was an error that had to be consulted with member of management and he would call me back for an update. As of today 8/6 no returned call was made. Many calls were made to store with no answer. I then called two near locations that then called the store to inform them many calls were missed and asked that store contact me. Some time passed with no returned call yet. I then called the store with the ***** who identified herself as *******************************. Conversation was transferred to store manager. When asked update on status he reports that there was a ticker place on Id for error. My next request was that the items they were not on back order be delivered and he denied that was able to happen although initially when the order was initiated I was given the option to with receive it at onece or all together. I chose all together at that time but being the lapse of time and change of events I wanted sofa,tv, and bed delivered asap as I moved into my home yesterday. I probed for contact info of department to follow up. He refused and went on rant how many people lost there jobs etc and ended the call( hung up in my face). As much as I hate to see this company leave. I am dishearten I would like a member of higher leadership to address my concerns and be solution focused in solving them. I need the items that I ordered and I need them at the price of my initial order as this cancellation was not warranted or requested.

  Business response

  08/19/2024

  August 19, 2024
  
  *************************
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  
  Re: Case # 22104470
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond. 
  
  First and foremost, we would like to apologize to ************** for the miscommunication. We understand that there we some delays in communication regarding the status of her order.
  
  All Badcock stores will be shutting their doors and inventory is limited. We are offering liquidation prices for remaining stock, however, financing is not an option. Unfortunately, the items on Ms.Browns initial order are no longer available so we are unable to reinstate.
  
  We understand that this is an inconvenience and would like to apologize for these circumstances. Making a decision like this is never easy and we are saddened that we can no longer service our communities.
  
  Should you have any additional questions related to this complaint, you may contact anyone in our ************* Call ********************** at ************** during our business hours Monday thru Friday 9am to 7pm Eastern Standard Time.
  
  Sincerely,
  ****************
  *************
  *****************************

• Initial Complaint

  08/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Good day,1. We purchase *EVERYTHING 4PC POWER RECLINING SECTIONAL WITH ************* STORAGE CHAISE* on July 4th 2023 from Badcock and more home furniture in *********** and after 2 months we noticed discoloration, de-shaping of the cushions, the fabric of the couch deteriorating and also notice small lint like ***** shedding from the couch. we reached out to the store itself and submitted pictures to the manager and they had a technician come out to check the status of the couch. the technician admitted that this is abnormal de-colaration and de-shaping of the couch and was approved for a replacement couch at no charge. the manager called and spoke to me and explained that this particular piece had defect and if the new piece shows any kind of de-coloration or de-shaping, they will 100% refund me for the money paid. old piece was picked up by their team and new delivered.2. we received a new piece of the *EVERYTHING 4PC POWER RECLINING SECTIONAL WITH ************* STORAGE CHAISE* on October 2023 with another 1-year factory from the day of delivery. with the new piece again we started to notice de-coloration, deshaping and lint like ***** shedding. similar and more extreme deterioration on the 2nd piece. as before i reached out to the manager, submitted pictures and was told by the manager that the Badcock and more corporate cannot approve a replacement or refund since they have recently went bankrupt and this is normal wear and tear for the couch.A. this is not normal at all for a couch to deteriorate within 6 months from the purchase.B. my complaint to the store was filed way before they filed for banckrupty.C. they have not sent out any technician to come and check the condition of the couch.D. The decision was passed by the manager to me and was told that replacement or refund would not be possible and is beyond his delegation since cosporate is going bankrupt.I am seeking full refund for this product from Badcock and more home furniture.

  Business response

  08/27/2024

  August 27, 2024
  
  *************************
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  
  Re: Case # 22094049
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond. 
  
  We can confirm that ************** originally purchased this living room set in July 2023. Within a few months, the customer reported discoloration, prompting a technician to visit the customers home for an assessment. The technician verified the discoloration but determined that it was caused by external factors rather than a manufacturer defect.
  
  To address the customer's concerns, and given the short period of ownership, the store agreed to exchange the living room set.
  
  In July 2024, nearly a year later, the customer contacted the store again with similar concerns. The store submitted new photos to our **************************** for review. Upon evaluation, the department concluded that the issue was not attributable to a manufacturer defect. They advised that periodic maintenance of the furniture is necessary to prevent issues such as fabric wear, lint accumulation, wrinkling, and body impressions.
  
  Regrettably, we are unable to offer further assistance as the issue does not fall under the manufacturer warranty guidelines for product failure. Additionally, we are unable to process a return or refund.
  
  On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience this issue has caused. Should you have any additional questions related to this complaint, you may contact anyone in our ************* Call ********************** at ************** during our business hours Monday thru Friday 9am to 7pm Eastern Standard Time.
  
  Sincerely,
  ****************
  *************
  *****************************

• Initial Complaint

  08/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Purchase 6/15/23 and 7//28/23 $210 monthly w/interest charges. Went to check balance after a year to pay it off and balance -~2200.00 with unauthorized insurance charges. Call several times to speak.with someone to get the run around. The local store informed me to call the 800 number. After taking me in circles, finally get to insurance **** who states to contact the store for anythung before May of 2024. I told store what was told to me by insurance. The lady at the store said that they can take off those insurance charges, they just dont want to and I questioned how can they add charges that wasnt approved or even offered to me. I told customer service, insurance **** and the local store that I needed to speak with someone who could help me with my account in order for me to make anymore payments. Badcock took ****** from my account unauthorized. Apparently they used my info from a previous payment made. I reached out to my bank to resolve this unauthorized charge and was told that I had to wait until the transaction clear. The bank customer service said that he was in ******* and that he has had several issues with Badcock as well. On top of all this, the **********, Ms ****** is closing. Ive purchased items before from badcock.and jad no issues. Only one that i can recall that they tried to add insurance to my account and when I looked at it,I told them I didnt want insurance. I have no problem paying whats due but I cant pay unauthorized fees. I think Badcock is scamming. I need help to rectify this situation because I dont want any marks on my credit report. I will continue to reach out to try and resolve this issue, but I cant pay any more payments until I know my correct balance.

  Business response

  08/12/2024

  August 9, 2024
  
  *************************
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  Re: Case # ******** Deans, Arteria
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.  ************** complaint, she states she was charged unauthorized insurance charges. Additionally, ************* states she did not approve nor was offered the optional credit insurance. ************* is requesting for the optional credit insurance to be cancelled and for a billing credit to be provided for the already charged insurance fees.
  
  The optional credit insurance is only added to customersaccounts at that time the customer signs an election form to have this coverage added.
  
  In Mrs. ****** case, the election form was signed on 07/28/2023 to have single safeguard insurance added to her account. Insurance premiums will be added to the account every month after the sale is completed.
  
  I also reviewed the account history, and it does reflect ************ has had optional credit insurance on her account since 10/23/2019. On 10/19/2019 a property only insurance election form was signed.
  
  We apologize for the store not relaying the proper information to the customers coverage.
  
  After review of Mrs. ****** initial concerns, Unfortunately,we are unable to credit the account as we have an election form for the insurance. We also cancelled the safeguard insurance protection on her account.Well be providing both copies of the signed election forms for the insurance.
  
  On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience this issue has caused. Should you have any additional questions related to this complaint, you may contact anyone in our **************** Call ********************** at ************** during our business hours Monday thru Friday 9am to 7pm Eastern Standard Time.
  
  Sincerely,
  ***********************
  Credit Services
  W.S. Badcock Corporation

• Initial Complaint

  07/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  8/14/18 My daughter ****** ********** purchased a Queen ******** Set from Badcock Home Furniture in ******, **. * was advised of the warranty * the requirements to keep the mattress covered to prevent stains which would void the warranty. 8/29/18 it was delivered * set up by store employees on the same bedframe it currently sits on. At that time, * covered the mattress with a plastic mattress ********** has remained covered. 3/2022 * noticed the mattress sagging, by 6/2022 it became difficult to exit the bed due to the sagging. At this time * could not locate the sales order because my home was being packed to move to *********, **. Upon arrival in *********, * purchased an additional mattress cover to aid in the sag. Unfortunately, this did not prevent difficulty from exiting the mattress. 5/24 -* found the paperwork. 6/1/24 ****** * * visited the local Badcock in *********, **, inquired about the warranty, filed the Claim with Thomaston Badcock.6/5 - *nspectors came (******** ********), said there were stains on the mattress * voided the warranty. Upon personal inspection, the marks on the mattress were not stains * wiped off with light cleaning. Therefore * emailed Thomaston Badcock to request an appeal. 6/7 - **** ************** ****** visited to re-inspect the mattress. At that time * was told the bedframe was the issue and * needed to support the boxspring * if this did not eliminate the issue, they would gladly honor the warranty agreement. 6/10 - My father helped me install (3) wooded slats * leveled the frame supports to comply with ****** instructions. 6/14 - * called Thomaston Badcock back talked to **** ****** advised him that the leveling and support slats did not eliminate the sagging issue. He advised me to text him pictures of what * had completed to ***************** would call me back. * never received a callback. * request that Badcock Home Furnishings honor their Warranty agreement * either replace with or give credit towards a new mattress.

  Business response

  08/25/2024

  August 25, 2024
  
  ***** *******
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  
  Re: Case # 22074100
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond. 
  
  All Badcock stores will be closing due to a bankruptcy filing. Due to this, options at your particular location may be limited. We have escalated this matter to determine if there are any possible options that can be provided to Ms. ******* Once a determination has been made, Badcock will provide an additional response to the BBB. We thank you for your patience.
  
  On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience this issue has caused. Should you have any additional questions related to this complaint, you may contact anyone in our ************* Call ********************** at ************** during our business hours Monday thru Friday 9am to 7pm Eastern Standard Time.
  
  Sincerely,
  ***** Abajo
  *************
  *****************************

  Customer response

  08/25/2024

   
  Complaint: 22074100
  
  I am rejecting this response because:
  I do not wish for this matter to be closed until Badcock honors their Warranty Agreement. 
  Sincerely,
  
  ****** ******

  Business response

  09/06/2024

  September 6, 2024
  
  ***** *******
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  
  Re: Case # 22074100
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond. 
  
  Ms. ****** has been approved for an exchange of equal or greater value. She should visit her local store for additional information and to initiate the exchange.
  
  On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused. Should you have any additional questions related to this complaint, you may contact anyone in our ************************ at ************** during our business hours Monday thru Friday 9am to 7pm Eastern Standard Time.
  
  Sincerely,
  ***** Abajo
  Customer Care
  *****************************

  Customer response

  09/22/2024

  Badcock honored their warranty 9-21-2024 with a swap of lesser value, but a swap none the less.  Thank you for your assistance with the matter.

• Initial Complaint

  07/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I went in the store purchased furniture over a month ago. I have tried to pay a bill and get the other items purchased. The store will not allow me to pay on account or when I call the number given for billing they can see where I was approved for $12000.but they dont have an account number for me or if anything was delivered. I just need pay them or they can pick this couch from my house immediately.

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Re Claim # ******* (Forgegra)On 11/24/24, I purchase 3 recliners chairs along with other items. All 3 recliners on each side has rips inside of the chairs. I called Badcock, the rep there told me to contact the claims department. I called Fortegra the claims department and the person tried to direct me back to Badcock. On May 27th, there was a technician person to come to my apartment. The person never came, I called Badcock to see what happen, the person at Badcock stated they did set up a technician person to come to see the furniture. I told Badcock I took off from my 1st job for nothing. I also called Forgera the claims department, Forgera stated Badcock did not code the claim correctly. I believe on June 27th, the technician came out and took pictures and stated there is nothing can be done. I told the technician, this is not right, and I never seen any recliners being ripped in the inside. I also told the technician I just notice the rip in the chairs to see what type of chair cover I can get. It's been almost a month now and Badcock keep giving me the run around. The sales person ****** is no help along the with manager at Badcock. I spent over $5666.00 on the items I have purchased and no one want to help me. Along with the 3 recliners I also have purchased some more items. Badcock is selling bad items to people. and it's not fair for them to use people and take advantage people. I am asking for an exchange or lower the cost of the rip chairs. If no one will help me. I will call ********************************* Channel 9 New to see if he can help.

  Business response

  08/06/2024

  August 5, 2024
  
  *************************
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  Re: Case # ********- ******************************
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
  
  Regarding ****************** complaint, our records confirm that the ****** two recliners, and sofa were delivered to the customer on December 5, 2023.
  
   On June 18, 2024, you reached out to ************* to file a claim through the extended warranty provider, Fortegra. You were advised to contact Corporate as the warranty was still under the manufacturers coverage. We then coordinated with your local store management, who scheduled a service appointment for June 27, 2024.
  
  During the service visit, the technician assessed both the sofa and the recliners and found no manufacturing defects. The technician noted that the issue you describedconcerning the area between the arms and seatwas consistent with the manufacturer's standard method of attaching upholstery to the frame. Consequently, no repair was deemed necessary as there were no manufacturing issues identified.
  
  After careful review of your case, we regret to inform you that Badcock Home Furniture &more is unable to process a return, exchange,or credit for the items, as no manufacturing defects were found. Additionally,we are saddened to announce the closure of all our store locations. However,your extended warranty through Fortegra remains active and will be honored as it is managed by a third-party company.
  
  Should you need to file an accidental claim within the first year or any claims related to accidental or manufacturing issues during years two to three, please contact ******** directly at ************.
  
  On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience this issue has caused. Should you have any additional questions related to this complaint, you may contact anyone in our ************* Call ********************** at ************** during our business hours Monday thru Friday 9am to 7pm Eastern Standard Time.
  
  Sincerely,
  Mishana Bien-Aime
  *************
  *****************************
  

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought extended warranties. Couch started Pitting in 06/01/2021 called they didn't honor warranty,, But couch did not become pitted over night.. Took months.. Then - 07/01/2024 Bed Collapsed literally overnight.. AND - Again Will not honor warranty. Mattress is Barely 6 years old with a 10 year warranty..... Says it was not properly taken care of...Yet = the mattress has been rotated properly, The mattress has had a protector on it since day one, The weights sleeping on this mattress are 110lbs and 170lbs. . ????? We work out of town. So technically the mattress is used for half the mattresses life... Cannot help but feel it is Completely defective and have NEVER had a mattress collapse like this...

  Business response

  08/02/2024

  August 2, 2024
  
  *************************
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  Re: Case # ******** *********************
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
  
  In regard to ************** complaint, he received his sofa, bed, and mattress on 09/22/2018.
  
  The customer states the sofa started peeling on 06/01/2021. The one-year manufacturing warranty expired on 09/22/2019.Additionally, Peeling is not considered a manufacturer defect, sot the extended warranty (Fortegra) would not cover this issue.  
  
  The next thing the customer mention was the bed collapsed on 07/01/2024. Both the local stores and extended warranties have expired. Therefore, we would not be able to service the bed.
  
  
  Lastly, the customer mentions the mattress has collapsed and it is barley six years old with a 10- year warranty.The mattress is still within the manufacturers warranty, which expires on 09/22/2028. The customer needs to obtain a bedding assessment kit from the local store.
  Take necessary photos of the mattress and foundation. Complete the required form to submit the warranty claim. If unable to get the kit from the store, ************* can send it to the customer.
  
  After review of ************** complaint,the sofa and bed has not warranty coverage available. He is able to proceed with the mattress claim by proceeding with obtaining the bedding assessment kit and follow the steps to file a warranty claim.
  
  On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience this issue has caused. Should you have any additional questions related to this complaint, you may contact anyone in our ************* Call ********************** at ************** during our business hours Monday thru Friday 9am to 7pm Eastern Standard Time.
  
  Sincerely,
  Mishana Bien-Aime
  *************
  *****************************

• Initial Complaint

  07/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I reviewed my consumer report and informed your agency on May 10, 2024 about the items I disputed. Despite this, the issue remains unresolved in a manner that is fair and equitable to me as required by the ***** I sent a notice to your agency, including a FTC Identity Theft Report, and also filed a complaint with the ************************************ CFPB. I explained the violations your agency committed under the ***** while informing your agency of the fact that these items were reported without my expressed, written consent. This leads to way of identity theft, which leads to a violation of the civil liability section of the ***** as I informed you in the previous notice, which I have attached once more again for your record!WS BADCOCK **************

  Business response

  08/13/2024

  August 13, 2024
  
  *************************
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  Re: Case # ********-*************************
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
  
  The purchase that is in dispute was originally made on 04/27/2022 and financed with Badcock. There were multiple payments made on the purchase with the last on3 on 08/11/2022. There were monthly statements mailed to the customer using the address of *********************************************. There were also multiple collection letters mailed to the same address. There was a remaining balance on the account after the last payment was received of $1333.37. This balance was not paid, and it was eventually charged off and reported to the credit bureau.
  
  Since the customer received multiple statements mailed to their home, and did not dispute the account or balance at the time the account is deemed to belong to ****************
  
  We did receive an initial call from the customer but have not received any additional information.
  
  However, if the complainant would like to file a fraud claim on the account, they can send a copy of the police report they were asked to file as well as Identity and address verification to ********************************.

  
  Again, we thank you for the opportunity to respond to this matter. We hope that the above explanation provides some clarity as to account the consumer opened with W.S Badcock.
  
  The information can also be mailed to;
  W.S. Badcock Corporation
  P.O. Box 724
  ******************
  
  
  Under the Fair Credit Reporting Act,a consumer has the right to know information contained in their credit file by obtaining a consumer report. The consumer can obtain a copy of their credit report by contacting Equifax directly, their contact information is listed below.
  
  Equifax
  Phone **************
  P.O. Box ******
  *****************-0241
  
  On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience this issue has caused. Should you have any additional questions related to this complaint, you may contact anyone in our ************* Call ********************** at ************** during our business hours Monday thru Friday 9am to 7pm Eastern Standard Time.
  
  Sincerely,
  ***********************
  Credit Services Department
  W.S. Badcock Corporation

• Initial Complaint

  07/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  They are constantly calling me questioning me why I'm I'm late paying my bill and asking me about my paycheck I feel like that's unprofessional and disrespectful they're calling me 9 times day one late payment.

  Business response

  07/23/2024

  July 23, 2024

  *************************
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department

  Re: Case # ******* ******************************

  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint
  and appreciates the opportunity to respond. In ****************** complaint, she states she is
  receiving multiple collection calls about her late payment. ****************** also states that the
  representative inquired about her pay schedule.

  Each account has a due date and an end of the month billing ******* If the payment is not paid on
  or before the due date Collection efforts will start, which includes phone calls and letters. The
  payment must be paid the end of the billing period or it could result in reporting 30 days late and
  will be charges a late fee.

  In ****************** case, the payment is due on or before the 1st of every month. If the payment is
  not paid by the 11th (end of billing period) the account will assess a late fee and could be reported
  as a 30 day late to Equifax. We do not have a grace ******* After the 1st collection efforts go into
  effect. Collectors are to find ways to help our customers set up possible payment arrangements.
  By asking questions like pay schedules and forms of payments.

  After review of ******************** initial concerns, we have placed the flag Stop Phone Calls on
  the account. This will prevent any phones calls to ******************.

  On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience this issue has
  caused. Should you have any additional questions related to this complaint, you may contact
  anyone in our ************* Call ********************** at ************** during our business hours Monday
  thru Friday 9am to 7pm Eastern ************************************************************************ Services Department
  W.S. Badcock Corporation

• Initial Complaint

  07/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I trust this communication finds you well. I am writing to address a serious matter related to my credit report, specifically in reference to the violation of the Fair Credit Reporting Act (****) under 15 U.S.C. 1681i (6). It has come to my attention that there was a failure to provide written notice of the results of the reinvestigation within the stipulated 5 business days after completion, along with a confirming statement of its completion before the end of the 5-day period. Unauthorized/Erroneous Account RESULT OF **************** Breach Direct Violation of The **** Reporting falsely WS BADCOCK Account Number: ************** As a consumer by law, this account must be deleted immediately. I want to bring to your attention that I am entitled to compensation under 15 US Code 1681n(b) civil liability of a natural person. I have already initiated action by notifying relevant complaint portals, including the ************************************* State ************************** Better Business Bureau, and ************************* I strongly urge your immediate attention to rectify these violations to avoid potential legal consequences.

  Business response

  07/23/2024

  July 23, 2024

  *************************
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department

  Re: Case # ******** ******************************

  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint
  and appreciates the opportunity to respond.? In ****************** complaint, he states he would like
  his credit report updated as weve reported incorrectly.

  Keeping in line with the Fair Debt Credit Reporting Act Badcock does not remove credit
  reporting from the consumers file. Once an account is established all history will be reported to
  Equifax and remain on the consumers file for 7 to 10 years.

  In ****************** case, the account was opened and financed for over a year. He agreed to make
  the appropriate payments until the balance was paid in full.

  After review of ****************** initial concerns, unfortunately, Badcock will not be able to remove
  any delinquencies from his credit report as we report as payments are made.

  On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience this issue has
  caused. Should you have any additional questions related to this complaint, you may contact
  anyone in our **************** Call ********************** at ************** during our business hours
  Monday thru Friday 9am to 7pm Eastern ******************************************************************** Services Department
  W.S. Badcock Corporation

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩