![](https://m.bbb.org/prod/ProfileImages/2023/2693164c-a8a3-4268-808b-fbfeec7bdf05.png?tx=w_150)
ComplaintsforElite Air Cooling LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/12/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Elite Air Coolant Company at 11300 Linbergh Blvd Fort Myers, Fl refuses to back up installation issue with brand new unit they installed. Began having problems within the first two months. They drained the handler while charging a service fee but the issue continued. They want to continue charging me for a problem that should not be occurring. Looking for assistance to get them to stand by their product and installation. At this point, they want to continue to charge me for something that should not be occurring with new unitBusiness response
11/12/2021
Business Response /* (1000, 7, 2021/10/29) */ ***** ****** new AC unit was installed (by Elite Air) on August 24, 2020. The system was permitted and approved by Lee County and signed off 100% to Florida and county codes permit # MECXXXX-XXXXX. The system was hooked up to the existing drain line and it was explained to the customer that the drain line is not serviceable by us. It is a commercial "condo" building and the HOA is responsible for all drain lines/sewers (all from the drywall back). We have been out once since the new install in Dec. 2020 the system was working fine, it was turned off by the float switch. There should have been a service fee of $278 for this visit for the drain line/service call but we credited this cost due to the owner not wanting to pay and we are unable to service the common drain line. We have been more than willing to work with the customer to service the system but have been unable to get them to understand the "common drain line". The system needs to be maintained regularly by a licensed HVAC Contractor at the Homeowners expense. Elite Air Cooling License # CACXXXXXXX
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.