ComplaintsforSunset Air Conditioning & Heating, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Sunset Air Conditioning installed new air conditioning unit in our condo in June 2016. The unit has a ten year warranty. It appears as though Sunset Air filed all the required paperwork to register the warranty. There is an issue with the condenser unit that I believe should be covered by the warranty. It is a Rheem unit. I contacted ***** and they told me that any warranty claims have to be initiated by the installing contractor (Sunset Air). I have been trying to contact Sunset Air. The telephone voice mail for their business responds that the mail box is full and no message can be left. It then hangs up. I tried emailing, but have not yet received a response. Is Sunset Air still in business? If you have a way of contacting them please let them know to call me. ************. How can business be conducted without being able to reach the principals?Sunset Air cannot be a member in good standing with BBB if they cannot be contacted. Please consider a warning or revocation of their privileges.Business response
04/11/2024
Hello,
After a complete review of our records it would appear the review that was submitted has no relation to Sunset Air & ************** **** The name, phone number nor address submitted are in our records history. I believe this individual is trying to reach their installing contractor (not us), that has a similar name to ours but has no affiliation whatsoever.Thank you
****************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.