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Find a Location

HolidayCars.com has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforHolidayCars.com

    Auto Rentals and Leasing

    Additional business information

    Additional Info:
    The BBB has received complaints stating that consumers have had issues with delivery of items purchased online. The BBB has sent a letter to HolidayCars.com in September, 2021 but at this time have not received a response.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Naples, Naples, FL 34108
    BBB File Opened:
    4/26/2011
    Alternate Business Name
    • Holiday Cars B.V.
    • Holiday Cars USA
    • Winners Circle Group, LLC.
    Contact Information

    Principal

    • Ms. Nese Aydin

    Customer Contact

    • Ms. Nese Aydin
    • Ms. Jessie Westhoff
    Additional Contact Information

    Website Addresses

    Customer Complaints

    11 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/27/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    I rented a car through holiday cars for pickup at *** from Nextcar #********. This reservation was made back in January. When I went to pick up my car I was told it was given to someone else and there were no cars available. But cars were available if I was willing to pay $600 more than my initial rental. I was left stranded at the airport 2 hours from my accommodations. I ended up spending money on an pricey uber and booking a car rental to the airport as a result of this.When I reached out to Nextcar customer service (car supplier) I was told that they could not contact the branch, nor could I because they did not receive incoming calls. I made this call March 11th, the day I was supposed to pick up my rental. I literally had no one to call and notify that I would be late.When I called holidaycars.com on March 11th, I was intentionally hung up on by your customer service associate because he didn't want to help me. It's clear this customer service rep was located over seas and could care less about providing reasonable or even decent customer service. Emails back an forth with holidaycars.com have left me asking repeatedly for the contact number at head office. They refuse to provide it. They also tried to suggest that the customer service number I called, the one printed on my voucher did not belong to them. ************

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Julie B

    1 star

    08/03/2022

    This website had a BUG in their system, and ended up double booking under our name. Two separate rentals for one driver. They then would not allow us to cancel the second booking (which we didn't realize existed until we were at the rental agency) and therefore stole hundreds of dollars from our bank account. DO NOT USE THIS COMPANY.

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