ComplaintsforAuto Europa Naples
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Complaint Details
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Initial Complaint
08/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My car is a 2017 *** 540i.- My car was at Auto Europa - 6/16/2023 to 6/23/2023. When I brought car in 6/16/2023 all electronics were working as intended on the vehicle, including the built in GPS/NAV I used that morning on way to Auto Europa - While my car was there, the Auto Europa service advisor recommended an update to my car's onboard computer system and that Auto Europa had a "*** specialist" on staff that could do some programming on the *** vehicle computers". I later heard from the Auto Europa service advisor that their specialist had spent many hours trying to program update on my car's computer and was getting nowhere, so Auto Europa would have to take my car to nearby *** dealership service to get them to fix vehicle computer.- After getting my car back with the GPS/NAV system not working, I spoke to the *** dealership service advisor ***************************** ************* who worked directly with Auto Europa when they brought my car over. He confirmed the following 3 things: 1/ when Auto Europa brought my car in to *** service, the *** tech did a baseline review of all vehicle systems and they have it on record that my GPS/NAV system was definitely not working when my car arrived 2/ Estimate to repair my GPS/NAV system would $4,806.83 as the head unit needed to be replaced 3/ Having someone attempt to program the vehicle computer without the latest equipment or the latest training could absolutely have caused the damage to onboard software causing GPS/NAV to not work. When I dropped my car off at Auto Europa the morning of 6/17/2023, my *** GPS/NAV system was working properly. When Auto Europa took my car to *** dealership service the GPS/NAV system was not working when car arrived. Between those two events the car was with Auto Europa with their "*** specialist trying to program my vehicle computer.I would like Auto Europa to pay for the repair of my GPS/NAV system
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.