Customer ReviewsforCreative Cottages Inc

Took a $5000 deposit and I never heard from them again . Don't do any business with this company. Total scammers.. I'm in the process of taking them to court now .

I'd give no stars if I could. Took money and lied about length of time to get permit, material, start work, finish job everything. I found a mistake in how they were erecting a vertical post. They got angry. I asked about caulking they got angry. Carport is supposed to be free standing and they attached it to my house. Inspector said ok to job because he never got off the ground to see that it was connected. 1 1/2 day job took 3 weeks. Very poor sloppy clean up.

We ordered their hurricane screens in November 2021 and gave them $7400 deposit after confirming they could install by March-April 2022.Salesman said it should be no problem.We called them in January to check on our order status and they said it's "in the works."We called again in Feb and they seemed to stall us and said it should be fine for installation soon. We then called again in March and they said they would have the screens by April 8 and will contact us for installation.We called on April 11 and then all of a sudden they said the product was not done yet. We felt like they had taken our money and were lying so we called the manufacturer of the product who confirmed that they never submitted the order until Feb 2022 and that the product is not available and they have no idea when it would be, due to product shortages. He also confirmed that if the order had been submitted when we gave the deposit back in November, that we would have had the shades already. We asked to cancel the order and the manufacturer sent the contractor back the deposit. We called the county and they also confirmed no permits were ordered until Feb 2022. We contacted the contractor who lied and said that we can't cancel the contract because the product is almost complete.We said we already found out otherwise and we expect our deposit back since no product can be installed within the time frame we agreed to.They hung up on us and we had to call back and demand our deposit back.After we filed a complaint with the county and called the manufacturer again, the partial deposit was sent 3 weeks later and they kept $1500 for their commissions?!!!They dropped the ball, lied and stalled us and they kept commissions?For what!?No product is even available!! We even agreed to pay for permits taken out, but that was not good enough for them.She hung up on me again!Do not use this company.Very unprofessional. We did nothing wrong!! They also do business as Storm Shutters and Shades! in Naples FL!