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ComplaintsforCyberSecure IT Solutions
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/08/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Before Nov 16 2023 I contacted through an advertisement cybersecure, my computer company that I had used dropped residential services. A technician came out on Nov 16. I paid for 1 year service with quarterly maintenance. In March 2024 I started receiving emails that quarterly maintenance was overdue. With technology today, I feel that a computer company should be set up to notify clients in timely fashion for quarterly maintenance. On march 14 I called to set up appointment. Reception took name and contact information and told me someone would contact me. On March 22 I called again with same response, they took my info and no one ever returned my call. I called again during business hours today April 5, the call was answered by answering service. Its been 5 months since original service. Ive been unable to set up maintenance or even talk to anyone other than a receptionist or answering service.Business response
04/09/2024
This has been resolved to the customers satisfaction.
On April 5, 2024 we contacted the customer and spoke with her. As a result of the conversation, she accepted our offer to extend her services contract and then we scheduled the maintenance for the following week.
On April 9, 2024, the customer spoke with us to confirm the maintenance appointment and she offered to remove her complaint. We have satisfied her requests for scheduling her quarterly maintenance in a timely manner.
The customer stated that she tried to contact ******************** to remove the complaint but was unsuccessful in her attempt to reach the BBB.Customer response
04/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
12/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
6/24/2022 I was hacked at my business and all my financial data as well as my customer's data was breached, and all the data was sold on the black market. I have experienced a loss in excess of $400,000. I was paying this company to protect me. Clients' health records, social security numbers, addresses, credit cards numbers and login information were all stolen from a server Cybersecure IT Solutions manages.Business response
12/09/2022
This is a scam. We do not, nor have we ever had a customer with this name. And we do not do any business in **********.
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
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TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.