ComplaintsforFlorida OMFS LLC
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Complaint Details
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Initial Complaint
05/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This facility provides dental service and was refered to by a licensed professional dentist after a thorough oral examination and review of total mouth radiographics with a diagnosis of an erupted tooth requiring extraction. The facility without medical reason or justification duplicated these services for the obvious purpose of inflating the fees to the patient in addition to installing biologic material after the extraction which was also without medical reason or justification and also not recommended or approved by the **** When questioned, no reason was given for these unnecessary duplicated services until a formal dispute was submitted resulting in a typical preformated response of concern for patient health and in accordance with *************************** recommended guidelines, without any confirmation from that organization or any professional dental organization justifying unnecessary duplication of services. In addition, there was no response to the biological membrane issue or *** position on its use. A reimbursement for these unnecessary services has been requested.Business response
06/05/2023
Please see attached.Customer response
06/05/2023
Complaint: 20059116
I am rejecting this response because: coincidentally, the identical service was performed by a licensed professional surgeon with over twenty years of experience with total knowledge of the patient's medical history and did not find it necessary to duplicate services that were just performed by a professional licensed dentist with over forty years of experience who similarly directed the extraction of an erupted tooth after his total oral examination and review of a complete set of x rays which was his professional diagnosis to remove the tooth period. The surgeon also did not see any medical reason to install any biologic membrane in the extracted cavity and the final result was totally and medically satisfactory without any medical issues. This experience is the basis for concluding that the complaint is justified for a total duplication of services simply for the purpose of increasing unnecessary service fees to a patient.
Sincerely,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.