Business ProfileforElite Events

7/2022 my husband and I signed up for a half marathon with Elite Events in ****** **, to take place on 10/8/22. We trained and paid the fees. On 9/28/23 Hurricane *** hit ** and caused damage to the area , so the race was cancelled. At that time, Elite Events offered that we could either run the race virtually, transfer (for a cost) to another race occurring in 2/2023, or defer it to another race. On 1/27/23, we chose to do the *********** Half Marathon in 2023. We were all set to complete this race, started training, regularly got emails from Elite Events with the date of 10/21/23. We booked a flight. On 9/24/23, we were finalizing plans, and the date of the race was missing from the website. We looked in our email and had a race dated 9/8/23 that had the 10/21/23 date on it. However, when clicking on the link in the email, the new date for the *********** race was set for 5/5/24. We were not notified of this change. We checked Elites Instagram and ******** and there were posts advertising the 10/21/23 *********** race as well as the 5/5/24 *********** race (attached is a photo from their Instagram posted on 8/17/23, when on 9/8/23 we got an email ((also attached)) that the October 21st race was still on). We submitted an online inquiry wondering what was going on as we were ready to make this trip in a few weeks specifically for this race. . I commented on an Instagram and ******** post asking for information and if I did not get that information, I requested a refund, and their response was to block me from both pages and delete the posts about the 10/21/23 race. There is no phone number listed on their website. The attempts I have made to contact them for a resolution have been this: online inquiry, responding to their email, Instagram/******** comment, and left a voicemail on 9/25/23. I have not received any response. The business has not tried to resolve the problem in any way and is blocking me from communicating with them.