Business ProfileforBistro MD, LLC

After trying to resolve this matter with this company which has predatory practices, I want to warn others of my experiences with this company. I began with a membership to Bistro MD. I tried a variety of their food over the course of a couple of weeks and it upset my stomach. I reached out to a few of their dietitians, Morgan and Jessica to discuss. I made the decision to switch to their sister company, Balance. I tried their food for a week and it was too spicy for my stomach. In reviewing my emails, it appears that they push through the next order prior to the previous order being delivered so cancellation or a hold is impossible according to their terms and conditions . These back to back emails on the same day appear as if they are referring to the same order. Today, a box of food that the company automatically ordered for me was delivered. Normally, the company sends emails daily regarding order status. I received none of their usual notifications. I think that they try and push through as many orders as possible before the customer is able to do anything about it . I reached out to supervisor, Chris, regarding this matter. He refused my request for a return shipping label ( for proof that the food was not consumed) and he refused to issue any type of refund on my credit card. I have read the other negative reviews which are similar to my situation. It is my hope that if everyone comes forward, this business will remedy their ways.

We are sorry to hear that you did not have the experience that you anticipated. After reviewing your account I have found that we have cancelled the balance subscription going forward.

When you ordered your Balance meals, you did have to choose whether you wanted a weekly or bi-weekly shipment. We did email you a confirmation of the order at 12:11 AM on 7/5/24. Had you notified us between 7/6/24 and 7/8/24 we could have stopped the shipment as the order did not ship until Tuesday 7/9/24.

You did have the ability to log into your account to view your upcoming orders to choose different meals, skip or cancel anything further.

We are not able to issue a refund or accept return of the package as the order did process and ship as normal and agreed upon when your order was placed.