4 Customer Reviews
Review from Maggie K
1 star09/16/2024
No Stars - they made me give 1 - this is a scam! Every industry has "someone/something" that profits off the good work real companies do to make their money. This company provides nothing in terms of research and historical/genealogical information. It is purely a front. What they do provide is an active service for credit card companies to dispute their charges and very ill-gotten and conniving gains. Collectively asking each and every researcher out there to not pay or use or even visit this company's website in hopes that it will disappear. Good riddance!!Review from ANN M
1 star05/18/2024
I would give no stars, if I could. This is a not an A+ company! Yesterday afternoon, I responded to a week-long "FREE Trial," hoping to supplement the considerable information I've collected since 2000, when I first started pursuing genealogy online with ancestry.com and several other online resources. Instead, I found NOTHING helpful; I even tested the system by searching for basic Census data that I already have. Then, I noticed that it said my subscription would "renew" for $99 on June 17, which didn't make sense, since I was supposed to have a free trial for a week - and I signed on on May 17. However, there is a pending charge to my Discover card for $55.95! As soon as I saw that, I immediately closed my account. A "chat" was all I could accomplish, since they're closed on Saturday. Supposedly, someone is going to contact me on Monday. We'll see. Nonetheless, I will tell everyone I know to steer clear!Review from Ruth C
5 stars09/08/2022
This site has helped me find fun stories and extra clues about my family. It's a great compliment to FamilySearch (which I also use). On the rare occasion that I've had to contact customer support, they have been wonderful! They are based in the US and very friendly. It is important to read all of their terms, etc., because they can be a bit confusing. However, they don't hassle or try to upsell you, which is wonderful.Review from Lisa S
1 star08/15/2022
I wanted to give 0 starts. Genealogy is a scam and a waste of money. I paid the 1 month subscription price and every person I entered for historical information (birth, death, marriage) was returned as "sorry, no records were found." Ancestry has all of the records I was looking for and this site claims they can't find any of them. I was hoping to supplement my Ancestry search with earlier records, perhaps some international records but I couldn't even get American records. What a joke.
GenealogyBank Response
08/19/2022
HI ****,
Thanks for the feedback. I'm so sorry that you didn't find what you expected on our site. This is definitely not the experience we want for you. Hundreds of thousands of customers have found GenealogyBank.com to be an excellent resource for finding their family stories through newspapers, census data, obituaries, and more. We would love the opportunity to help you with your search. You can even watch a YouTube video that helps you learn to navigate the site.
Here is the link: ******************************************************
We recommend starting with the simple search tutorial. We also have an amazing support team that can help you with tips and give you personal advice to meet your research goals. You can reach us at XXX-XXX-XXXX Monday - Friday from 7 am to 6 pm MST.
If the site simply isn't a fit for your research needs, we will gladly issue a refund on annual subscriptions within your first 30-days, so don't worry about being "stuck" with a subscription that doesn't work for you. We'd really love to help if you'll give us a second ******. Researching through newspapers can have a bit of a learning curve, so we're here for you.
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