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Find a Location

Naples Generator, Inc. has 1 locations, listed below.

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    Business ProfileforNaples Generator, Inc.

    Generator

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4306 Enterprise Ave STE 1, Naples, FL 34104-7056
    BBB File Opened:
    2/9/2015
    Years in Business:
    13
    Business Started:
    6/23/2011
    Business Incorporated:
    6/23/2011
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of CBC1257847 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

    These agencies may include:

    Florida Department of Business & Professional Regulation

    2601 Blairstone Rd

    Tallahassee FL 32399

    (850) 487-1395

    http://www.myfloridalicense.com/dbpr/

    BBB records show a license number of EC13003726 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

    These agencies may include:

    Florida Department of Business & Professional Regulation

    2601 Blairstone Rd

    Tallahassee FL 32399

    (850) 487-1395

    http://www.myfloridalicense.com/dbpr/

    BBB records show a license number of LCC20160001029 for this business, issued by Collier County Construction License Board

    These agencies may include:

    Collier County Construction License Board

    2800 Horseshoe Dr N

    Naples FL 34104

    (239) 252-2400

    https://cvportal.colliergov.net/CityViewWeb/Home/

    BBB records show a license number of EC13003726 for this business, issued by Lee County Construction License Board

    These agencies may include:

    Lee County Construction License Board

    1825 Hendry St

    Fort Myers FL 33901

    (239) 533-8895

    http://www.leegov.com/dcd/ContLic/ActCont

    Type of Entity:
    Corporation
    Alternate Business Name
    • S. T. Electric of Collier County, Inc.
    Business Management
    • Mr. Steve Theriault, President
    Contact Information

    Principal

    • Mr. Steve Theriault, President

    Customer Contact

    • Mr. Steve Theriault, President
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/19/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I have a Generac generator that is only three years old. It has a monitor on it which provides me with information once a week when it exercises. Naples Generator came to my house and provided a yearly service/check up for the generator on September 12, 2022. Before they came out, the generator had been working fine without any issues. After they came out, seven days later when it exercised it faulted. I tried calling them, but they require you to text message their offices. So we texted them. They did nothing. When the generator attempted to exercise again, and faulted once more. I sent them an email concerning the fact that the generator wasnt working. I also commented in my email that I was concerned because hurricane *** was on its way to Naples. No one responded to my email. I tried calling their offices, but they were not taking calls. Hurricane *** hit and I lost power for over a week. Everything in my freezer/refrigerator were ruined. After the storm, I again attempted to contact Naples Generator with no success. I hired another contractor to service the generator, and when he did he commented that it had not previously been service properly and that was why it failed to work during the hurricane.When I finally reached Naples Generator, I asked them to at least refund me $375 for their service call that caused my generator to fail, but in response they told me flat out No and texted me back stating I am not refunding you and just dispute the change your credit card company.

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    William E

    1 star

    12/12/2023

    Naples Generator came out to do my annual service. They turned off my propane which heats my water and also runs my generator. I had to call my plummer to come out. All he did was turn my propane back on. The swith is right next to the generator. He charged me $75. I called Naples Generator to get my $75 back. I am a senior citizen on a fixed income. I felt i should not have to pay for their mistake. They said they did not do it . After numerous call they said they would pay me the $75 to make me go away. They cancelled my account. When I tried to my service done this December they said they wanted nothing to do with me. I just feel people should know how this company threats senior citizens


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