Business ProfileforLag Shot Golf

I placed the order on Dec 16,2023. I received order confirmation email with order number (*****). I sent multiple emails and received only generic boilerplate responses about delays due to busy holiday demands...with apologies.Customer support promised to deliver the product with additional 20% refund to my account due to the delay in delivery process. I was notified by my bank that the refund failed to process. In attempt to sort this out with Lagshot customer support, all my calls went straight to voice mail, with no response. Now, after 7 weeks, and repeatedly sending them emails asking to update/resolve the issue, they have ghosted me. Yet, I still receive daily advertising emails from Lagshot CEO touting and promoting their products. If the product is not available, they should not advertise on website, if back ordered they have an obligation to inform the customer, and provide an honest accurate estimate of delivery date or any info regarding shipping status. Now, no communication from ******** nor no human been to pick up the calls. Lagshot Golf really needs to address and resolve this issue asap. If not, I will take further steps where necessary.At this point I am starting to wonder if they went out of business ??