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ComplaintsforTradecraft Armament US LLC
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Complaint Details
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Initial Complaint
12/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Had services done on June 21, 2022. My items still remains with the company since then. Reached out for information about item and had one message return on Aug 13, 2022. Sent out another email In October still no response. Sent one more in late November and still nothing. Just wanted information and status of my item, and company does not want to return any information, will take this to civil court if needed. Have all emails, and receipts from company along with the *** shipping to company.Initial Complaint
11/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I sent parts in to be worked on, I have yet to receive any updates and cannot get ahold of the company at all. At this point I just want a refund and my parts returned to me.Initial Complaint
11/03/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Sent product in and was signed for 8/17/2022. I emailed on 8/19/2022 to verify they received the part, instant reply that they had.8/25, 9/9, 9/12, 9/15, 10/10, 10/26 I emailed to ask for status update/time frame no response.9/12, 9/15, 9/19, 10/14, 10/20, 10/24 I messaged on Instagram, only response was received on 9/19 stating it will be done soon.I called 9/15 and 10/20 leaving voice-mails at a (239) and (877) numbers. No response recieved at all. I have friends who have contacted since 8/19 and have recieved a response from them.Initial Complaint
05/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This started on March 2 2022. I dropped off some parts for machining/customizing. Initially there was 2 parts packages that he said would take 2-4 weeks, including the new program he had to write for one of them. Fast forward to March 26th one of the parts is completed the other hasn't been started. Fast forward to April 22nd second part still hasn't been started. Swapped that part for a different one that he said he already had the program for he told me one week turn around time and to check in with him on Friday. I have checked in with him every Friday since, he ignored me for all of them until I commented publicly on his social media posts while he was advertising a free giveaway and 1-2 week lead time and I still hadn't gotten back my parts. I ask numerous times just for updates or for my property back. He then blocked me on all social media, emailed me threading me that if I come to the shop to get my property back he will call the cops on me for trespassing and would not return my property. He claims on Monday 5/16 to have shipped my parts back to me. I live ten minutes down the road, at the time of writing this on 5/19 I have no received my property back, however I did receive an order from Italy that I also placed on 5/16 from a different company. My assumption is that my property has not yet been shipped. If the bbb complaint goes nowhere and my property isn't returned by 5/27. I will be calling the local police department the evening of 5/27 to file a report for stolen property. This is now well over the 3rd attempt at getting this business to return my UNFINISHED AND UNWORKED parts that they have been holding. I also know of three other people in the exact same situation I can provide their contact information if needed to add to the complaint against this fraudulent company, which by the way, was formally mod k and stole numerous peoples property and never returned it. The owner is a man of highly questionable moral standards.Business response
06/07/2022
Consumer Response /* (3000, 10, 2022/06/07) */ Hello, they never contacted me, I received my property back. But not what I paid for nor was the work done nor was a refund issued. Just got back my unfinished work.
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.