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ComplaintsforLucia Wellness
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Complaint Details
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Initial Complaint
08/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 4-13-2021 I made an online purchase with Lucia Wellness for 2 Items, I have yet to receive the items nor a refund. I did contact the company and received an email which states it was an issue on their side and that they apologize and would ship my order asap that was in the month of May 2021 and I have yet to receive the order or a refund of the money that was debited from my account on 4-16-2021. I also have not received any further communication from the company. I no longer want the items but would like my money back.Initial Complaint
07/28/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I purchased a BOGO of sea moss under 2 different order #'s in April 2021 and was told shipping was delayed in May then I was told it was "lost" in June and they supposedly resent one order but I never received either order and the company stopped responding. I now see they are doing this to a lot people and should be held accountable. I just want a refund.Initial Complaint
07/26/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Lucia Wellness for Sea Moss Gel * Order place April 19, 2021 for 56.08 * May 3rd, email sent regarding Status of order #XXXXX * May 5th, email response received: USPS delay to blame * May 25th, given a new order #XXXXX * June 12th email sent to [email protected]; no response * June 26th email status sent requesting refund; no response * June 30th requested a call; listed phone number in email * July 26th, no responses to emails, phone number is not taking calls
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.