![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforManifesting With Keri
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/20/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
On 8/31 I signed up for a 3 month, live, interactive mastermind class. I paid $3500 I have been waiting for a hip replacement surgery since April 2020 Due to Covid it was cancelled 5 times. Two days before my last surgery (8/16) date, a woman ran a red light and hit me on the drivers side of my car and totaled it (8/13). My surgery was cancelled for the following Monday again due to Covid. Which was fine as my surgeion would not have operated because of the amount of physical trauma i sustained in the accident. I mention this because after this accident i was left in extreme pain. I was unable to walk, I was going to physical therapy. On 9/2 my surgeon called me, said the the hospital is opening back up, Covid numbers were down. He said he could schedule my surgery for 9/13, the same day that my class was starting. I messaged Keri right away to inform her that i was finally getting my surgery and that I would be unable to attend. She is refusing refund. I even offered $500Business response
12/02/2021
Business Response /* (1000, 12, 2021/11/09) */ Services for **** ***** have already been rendered. She has accessed all of the information, portals and been active in the private facebook groups. I have a NO Refund policy that is on my website and checkout page that she had access to. **** ***** has received all detailed and copyrighted intellectual information. She has access to 2 Private Facebook groups that also contain private information that is only available to paying clients, plus one 1:1 private coaching call. This was not an interactive program. (Again, misinformation) Services already rendered, portals opened, content viewed by **** numerous times. She accessed the video vaults several times on more than one occasion. (I can see that from the back end of my program). She has been active in the Private Facebook groups and is still currently in them actively commenting and participating. **** has spent years in my free programs and I've had countless calls with her for free. She was in my free 5 day masterclass leading up to this paid group, and was also on the interactive Zoom question & answer call the day this paid program was offered for sale. She had plenty of time to gather all of the necessary information needed to make a wise decision and we discussed this decision multiple times until she was ready to commit. She agreed to commit and took a spot that was only available to a select few at a massive discount. I purposely reached out to make sure she was serious so she didn't take the spot away from someone else. She agreed 100%. She also has already used her private 1:1 call with me that was included. Only one call was included and she has had 2. She has wasted countless hours of my time and energy with messages, emails and threats with misinformation and lies. There has already been a complaint filed with the Florida Bar on her attorney friend for emails of extortion, slander and threats of nothing but untrue statements. This is nothing other than a nuisance case just as her 100's of other messages and emails have been. As stated before, she is still accessing all of the information, is still in the private groups actively participating and gathering information and has used not 1 but 2 private coaching calls. The no refund policy stands especially when she has received absolutely more than she paid for. Keri J. Refund policy attached Florida Bar complaint attached Consumer Response /* (3000, 14, 2021/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) If the back end can see my access, you could see that I have in fact watched one video. ONE. I have not been "active" in the groups. One or two comments have been made stating that I can not catch up to the rest of the class. I had a medical situation, a surgery i had waited A year and a half for. As for all the misnformation, when I paid for the class kerry never ever directed me towards a sales page or closing page for all of this information or terms and comditions. In fact, I even said that I don't know what I signed up for I was just excited to work with her. Any professional would have sent me somewhere hat hat states what I'm signing up for and all policies attached. She just wanted to get the money and didn't care if I ever took the class. Our industry is based on empathy and ethics, which Keri displayed none of. Keri should get her facts straight and her morals in order. She is preying on people for money, not offering a service to help anyone. I have asked repeatedly for a detailed receipt and a copy of her terms and have been ignored. Her unprofessionalism is embarrassing and taught me exactly what I don't want to be as a coach. Consumer Response /* (3000, 16, 2021/11/12) */ Furthermore, I was unable to attend ANY OF THE LIVE CLASSES. If you think that the videos I was given access to, you are sorely mistaken. This is clearly a case of bait and switch. The support offered is null and void as I don't want to work with a fraud. Real coaches offer a satisfaction guaranteed or money back option. I even offered her $500 transaction fee for her trouble and for watching her ONE video on meditation. I'll be sure to never ever recommend her services to anyone. She is a thief. I will be submitting paperwork proving that i asked for my money back within 72 hours of payment being made. Not good Karma for an alleged manifestation coach. This will come back to her, she knows how this works.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.