ComplaintsforThe UPS Store

• Initial Complaint

  07/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I sent my Verizon cell phone back with a pre labeled lane from Verizon. I dropped off the package at the desk. Verizon said they received an empty package. There was no cell phone to be collected. On a 3 way call with UPS and Verizon to settle the matter we were talking to claims at UPS for lost goods. UPS stated the package was sent from a location in Liverpool NY on the day after Easter. 4/18 . It was sent from a Naples FL UPS. This is baffling. I sent in UPS paperwork to file a claim for missing phone and to send to Verizon for my promotion price. Since then I spoke to Verizon and they said they have my phone but could not tell me how they received it. That the phone was not damaged. It was when I send the phone back. Damaged. I do not require the reimbursement check from UPS; yet there are missing factors. 1- my phone was shipped from a Florida UPS store. 2- the phone was damaged 3- phone not damaged and Verizon honoring promotional price. 4- someone had my phone for a month before one was recovered. I have no clue how technology works in this arena and feel my information can be compromised and would like answers and missing pieces answered. Nobody gave me clear answers on the errors along the way other than "fixed it" so all settled. It was not an above board experience. Can someone look into this for me please? Thank you so much

  Business response

  07/27/2022

  Business Response /* (1000, 5, 2022/07/13) */ Contact Name and Title: David (Manager) Contact Phone: XXXXXXXXXX Contact Email: ************************* This is constant issue with verizon and t mobile. Drop off packages are handled accordingly and sent out the same day they are dropped off unfortunately we are the first point of contact because we are accessible here at the store and receive everyone's complaint's even when they don't pertain to us. We do our jobs efficiently here and in a proper manner. This is not the first time we have had issues with verizon. The phone return program is not as efficient as it should be and I have gone out of my way to track down peoples items. All we can do here is open a claim and go through the proper procedures. I have had several people with the same issue with verizon. Verizon had their phones in the warehouse in the wrong location and I can assure you this is what's happening with this particular issue. I will look into it further and see if we can come up with a resolve.

• Initial Complaint

  02/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On January 11, 2022, I took 12 of my grandmother's goblets to the ups store to be packaged in bubble wrap and shipped to my sister in Massachusetts. I was helped by Christopher who said they would be well packed. I insured them for $500. The package was damaged in transit and shipped back to Naples. When I went to find out what happened, I found that the glasses were never packaged and they were all broken. The store filed a claim but it was denied because they said there is no record that I asked them to be packaged. This was an error on the store employee and the store manager, David, is doing nothing about it. Christopher should be fired or punished for negligence.

  Business response

  03/04/2022

  Business Response /* (1000, 5, 2022/02/23) */ We have responded and spoken several times to this customer. It was her fault she wouldn't let us our boxes or any bubble wrap and paid for nothing. She just wants to complain when we warned her against doing this. Thanks so much Consumer Response /* (3000, 7, 2022/02/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business is lying. I have a legitimate complaint. I asked them to pack them and they failed to do so or charge me which I didn't realize since all the charges appear to be lumped together. They shipped glasses without packing and now they are trying to cover for their error. Business Response /* (4000, 9, 2022/02/24) */ We have responded and spoken several times to this customer. It was her fault she wouldn't let us use our boxes because hers wasn't good any bubble wrap and paid for nothing. She just wants to just complain and lie. These kind of customers should not be allowed in any UPS store rather than mine . UPS corporate denied her claim stating she is at fault and never paid for any packing material. We have an invoice that shows she has paid for nothing. They have the proof and she can't be reimbursed . Customers can't bring broken boxes and ask to pay nothing for packaging and expect for thing not to get broken. Common sense !!!!! Thanks so much Drew V. Owner Consumer Response /* (4200, 11, 2022/02/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Neither Drew nor the store manager, David seems to be interested in the truth or good customer service. My husband and I asked their employee Christopher to PACK and Ship the goblets. Christopher clearly understood the request. We discussed changing the box. We told Christopher to use whatever he thought would be best. Christopher did say the goblets would also be bubble wrapped. Christopher did NOT do what we requested and pack the goblets. Apparently, he also did not charge us for packing. The fact that Christopher made two mistakes does not excuse the store. Their UPS employee was requested to pack and ship. He did not. They are responsible for the broken goblets. Making a mistake in billing is a distraction. Yesterday we contacted a lawyer.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩