Share
Business ProfileforGulf Coast Appliance Repair & Installation, Inc.
At-a-glance
Customer Complaints
1 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Business Details
- Location of This Business
- 6188 Janes Ln, Naples, FL 34109-6224
- BBB File Opened:
- 9/5/2003
- Years in Business:
- 22
- Business Started:
- 6/5/2002
- Business Incorporated:
- 6/5/2002
- Accredited Since:
- 12/19/2008
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of LI24669 for this business, issued by Florida Department of Agriculture & Consumer Services. The expiration date of this license is 8/31/2024.
These agencies may include:
Florida Department of Agriculture & Consumer Services
2005 Apalachee Pkwy
Tallahassee FL 32399
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 8:00 AM - 5:00 PM
- T:
- 8:00 AM - 5:00 PM
- W:
- 8:00 AM - 5:00 PM
- Th:
- 8:00 AM - 5:00 PM
- F:
- 8:00 AM - 5:00 PM
- Sa:
- 9:00 AM - 12:00 PM
- Contact Information
Principal
- Ms. Jennifer Getman, President
Customer Contact
- Mr. Zachary Getman, President
- Ms. Jennifer Getman, President
- Additional Contact Information
Fax Numbers
- (239) 594-3419Primary Fax
Phone Numbers
- (239) 947-1216Other Phone
- (239) 594-3419
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/26/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Kellie C
07/22/2022
Started freezing the food in my refrigerator so I called Whirlpool and they sent Jake from Gulf Coast appliance out to look at it.
He came on Wednesday, July 13 and told me that I needed a new evaporator. They had to order the parts so the next time they could come back was monday july 18.
They gave me a window of 9-12 and he got to my gate at 11:44. He worked for about an hour and said "this one is different" , he then told me he had to go back to the office to get a tool and would be back in an hour. He came back worked a few hours longer and finished up and said everything was done. I noticed a bad smell immediately coming from the freezer in the fridge and kept waiting for it to start cooling i, it never did all the liquid he put in ran out into the freezer and refrigerator. I called them the next day after making sure it did not fix the problem as a matter fact it made it worse because now all of my food which was frozen and really cold it is now warm. I had to throw all my food away and then they said they would be back Thursday morning to put another evaporator and a compressor. They came Thursday morning got done with it by 1030. I specifically ask Jake if it's going to last for a while now since it has new evaporator and he says oh yeah and it will start making ice cubes within 24 hours and start cooling immediately so I went to work and five hours later come home and boom nothing. Still warm. I called golf coast back and told them they put me on hold for five minutes then they said "oh Jake must've not told you we were waiting on another part. "No Jake told me everything was fixed and fine and I was gonna have ice cubes tomorrow and my fridge ra was gonna be cold today. Why if you had another part on order would you make me take off work again if you're not gonna complete the job why not just do it at the same time? I call BS.
I HAD cold food before
It was just too cold , now all of my food had to be thrown
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.