ComplaintsforGulf Coast Appliance Repair & Installation, Inc.
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Complaint Details
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Initial Complaint
08/26/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
In early June of 2022 I called GCA to have a Service Tech come to our house to fix the problem with my Whirlpool refrigerator. The freezer would not cool below 20 degrees. The Service Tech came and did a preliminary investigation. Ice was built up on the evaporator. He came back with a new control board. That did not solve the problem. So, he came back with a second control board. That did not solve the problem.That service cost me $789.00 and I still had the same problem as when I called GCA. Agaibn, I called GCA and now the tech came with a defrost module. The service call was free but the part was $162.00. The problem did not go away.If the evaporator is defrosted manually by shutting off the refrigerator and opening the freezer for 3-4 hours the freezer will return to zero for 2-3 weeks when the refrigerator is turned on. The only part left to replace in the freezer is a heater element that melts the ice off the evapo0rator coils.I called GCA on August 22, 2022 and explained I was willing to buy the heater but felt the labor should be under the original service call. Being the original problem was never fixed.I was told the heater would be $115.00 and I would be charged a normal service call because it was a new part being installed. Funny, they did not charge me a service call to install the defrost module, but now they want to charge me for the heater installation.I am very disappointed with GCA and wonder how many other customers have been burned.Business response
08/26/2022
****, In our notes it says you need a heater for $115.00 plus tax. We were last there 07/27/22 there would not be any charge for a service call fee or labor, only the cost of the part. The heater just came available. I think you maybe somewhat confused. If you would like the heater installed you need to contact the office.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.