ComplaintsforAudi of Naples

• Initial Complaint

  12/06/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 11-29-2023 **************** had his ***** 3 towed in with multiple malfunction warning lights. Upon diagnostics found all codes set for the transmission. The tech removed the dip stick to inspect the fluid of the transmission. Upon doing so we reviled the transmission was over filled, the fluid was all the way up the dip stick. Also the fluid for this transmission is ***** ATF-FZ. This fluid is blue in color and is also a lifetime fluid that is only service if a major component of the transmission is replaced. We took the liberty to check the car fax and found that on 5-6-23 *************** of Naples performed a transmission service as part of "recommended maintenance". Unfortunately, by doing so, said dealer has damaged the transmission and voided ****************' warranty for a transmission replacement. **************** has a video from the technician highlighting that the fluid is incorrect and that the level is over filled. Furthermore, the fluid that is in the transmission is very discolored as a result of the internal parts being damaged. The only repair to be made is a total unit replacement. The estimated cost of repair is $6371.25

  Business response

  12/06/2023

  **************** has made contact with the dealership and several online, disparaging reviews.  The dealership elected not to sell this car to the public but rather, send it to a **************.  Another dealer purchased it from the auction and subsequently sold it to ****************.  We advised **************** to contact the selling dealer.  Despite his concerns, the selling dealer had every opportunity to inspect the car at auction, post sale, and prior to selling to him.  In short, we didnt sell a car to **************** thereby have no representation of the vehicle he owns. 

  Customer response

  12/08/2023

   
  Complaint: 20962466
  
  I am rejecting this response because:
  Factory warranties are fully transferable and your service department voided the factory warranty by adding the wrong transmission fluid to the vehicle. The only way to detect such an error is by having a fluid analysis performed which is not within industry norms for a low mileage vehicle prior to sale. There is no other way to detect this.
  Firstly, this service should have never been performed, and secondly it should have been noted at the auction site that the factory warranty was voided by your service department before submitting for bidding. The vehicle was provided to the auction house supposedly having 20k left on the powertrain warranty.
  
  Sincerely,
  
  ***************************

  Business response

  12/12/2023

  We did not sell **************** a vehicle.  **************** bought a vehicle that we sold at auction.  We have no warranty implied on the car at auction and the purchasing dealer is given several opportunities to arbitrate any concerns with the car, which they did not.  We are *********** sell any car, in any condition, at a private auction.  We are sorry for ******************** trouble and regret that he is having problems but the fact is we did not sell him a car and have no culpability for this vehicle after it left our possession.  

  Customer response

  12/12/2023

   
  Complaint: 20962466
  
  I am rejecting this response because:

  This service department is obviously poorly trained, and this company will not accept/admit responsibility for a voided factory powertrain warranty. It came into their shop with a functioning transmission, and now said transmission is totally inoperable and has to be replaced all because someone on the service team couldn't be bothered to verify ***** specifications.

  I would hope that future and existing customers will see the problems I am facing here and choose their service department accordingly. The smug attitude by the management team is what put it over the edge for me...hopefully the word gets out about this dealership. Laziness and lack of accountability sums up this S... show.
  

  Sincerely,
  
  ***************************

• Initial Complaint

  09/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Sept. 18th 2023 we took our 2011 Audi A5 to Naples Audi for diagnosis and repair of a convertible roof that wouldn't close all the way. We could see it was getting stuck on a bumper in the storage compartment and we didn't want to force it closed so we brought it to the "experts". While diagnosing the problem the mechanic broke the back window and damaged the headliner beyond reasonable repair. The dealership gave us a loaner car while they "put together our options". Later in the day they presented our options: $18,000 to repair the damage or $2,500 to buy the car from us. When we drove the car in to their service area it's value was approximately $10,000 with a potential repair cost of $5,000. We're now left with a near useless vehicle. We believe the dealership should be compensating us for their error with a more reasonable offer since they did most of the damage.

  Business response

  10/31/2023

  First and foremost, I am sorry we were not able to come to a resolution at the dealership level.  This vehicle has multiple systems in place to prevent this from happening, all of which were failing.  When we received the vehicle, the top was down but not latching. Our diagnostic procedure starts with reading the diagnostic fault codes stored in the vehicles computers.  After analyzing this information, we must open the top to access the sensors and motors to continue the diagnostic process. Unfortunately, due to the multiple failures this vehicle has, and due to no fault of the Audi Certified technician pressing the button, one of the cables caught and caused the glass to contact the rear headrest shattering the glass.  There is nothing the technician could have done to prevent this failure.
  
  We are happy to perform the necessary repairs on the vehicle and can work with you on the price.   Additionally, should you decide to trade it in on a new vehicle we will do our best to work together on a fair resolution.

  Customer response

  11/02/2023

  I

  Complaint: 20624844

  
  

  I am rejecting this response because:

   

  While we understand that the vehicle had issues when we brought it to the Audi dealership they are grossly overstating what those issues were. When we brought the car in, it was drivable.  When we left with it, the vehicle was not. That's on them as their certified technician should have been paying closer attention when working on the car.  The only way the windshield could have shattered was due to the top being forced and Audi's claim that the headliner was in disrepair is blatantly false.

  Had Audi never touched the car we would still have a drivable vehicle.  Even if we never closed the top, it would still be drivable! And the bottom line is that the vehicle cannot be legally taken out on the road and the Audi dealership/technician caused that!

  Sincerely,

  
  

  *************************

• Initial Complaint

  06/21/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I had purchased Audi's extended Tire and Rim warranty and filled out the cancellation request. I was told I'd receive a refund check at my mailing address provided (************, **) in 6-8 weeks! it's been about 4 and I still haven't received it. I think it's ridiculous for this timeframe, and I wish to kindly request that this Check be expedited to me at my mailing address (*******************************************************************************). My email is ************************ Yes I need a physical check mailed as requested as that debit card is no longer active. Please tell me the status of this..

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