Business ProfileforTamiami Ford, Inc.

My husband flew to ******* to buy a 2020 ******* Aviator on June 6 2024 from Tamiami Ford - we trusted that there wouldnt be issues if we purchase from a dealership.When he got home, the car was not detailed, there were tears in the leather that were not disclosed and the drivers door stopped working within the first week. The sales manager blew me off and told me thats the risk I take for buying out of state. Then the gm told me to go get the door fixed and he would pay for it.The ******* dealership changed the latch so I could at least open the door now but they said it couldnt be fixed fully because the door has body damage (the car must have been dropped while on a lift because the bottom of the door was cracked and causing alignment issues) they said it needs a new door. This is when the gm said he will reverse the deal but I have to get the car back within 5 days (this was on a Thursday evening) and if he buys back the car he will not reimburse me for the latch bill. I had to argue with ******* to get that bill reduced from $2300 to $700 since i never would have paid that upfront if the door still needed to be replaced and if the offer to buy back the car was on the table prior. Then I had to pay $800 to ship the car back within the time line. The car was not safe.I got stuck in the vehicle with my crying baby in the back seat and I had to roll down my window and ask a strange man to help me out. The gm says he blames his service department for missing the cracked door before listing it for sale. Im just not sure why I got charged with the trauma and backlash of their mistake.We are out $2200 for a vehicle that never should have been on the market.Let me know what else you need.Thank you.