ComplaintsforCacique Boutique

• Initial Complaint

  04/12/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have email and text messages proof provided that the owner stated the website is been under construction. It's been under construction since Jan, 2022 and now seems as if they are no longer in business. I have an active store credit of $224 for 2 years prior but the owner never updated any of the items on the website selling the same stuff for years. I have been waiting to use my credit for a few years now. I emailed the owner several times and she stated that she will notify me when the store opens again. She refused to issue me a refund for the inconvenience. Now when I check all website are inactive and im in loss of $224.00. Please help me get my refund as I have been patient enough with this owner. NOT notifying customers that have an active credit that they no longer in business is bad customer service!!

  Business response

  04/13/2023

  Hello BBB, 

  
  I have had this ongoing issue with this customer since April, 16, 2016. 

  
  Customer has had the store credit since April 16, 2016 and had 5 five years to use her credit but never liked anything we would send her. She would just send the items back after wearing them.
  
  
  We invested in buying the items we sent her and she would continue to send them back.
  
  She tried to dispute with Paypal and we won the dispute after they read all these emails.

  
  I've attached a PDF with email conversations with this customer.  She's had plenty of time to order an item and we processed multiple exchanges but she kept returning them.
  We did add new items to the site on a weekly basis but she kept saying 'not much new items are added'.

  
  We have never had any complaints or issues with our clients. We were forced to close the business because of the affected supply chain due of covid and the lack of sales to sustain our online business. 

  
  Not sure how to move forward from here.

  
  Cordially, 
  ***************************;

  Customer response

  04/14/2023

   
  Complaint: 19925102
  
  I am rejecting this response because:

  Hello,

       Why would there be an issue with me having an outstanding store credit with your store since,  YES  April 16, 2016. As per your "store policy" the store credit never expires! regardless if i had 5 years to use it. You as the owner of the store never sent me anything regarding updates. All my proof of emails showes me constantly contacting you through the years regarding my store credit.  Asking you when will there be new items listed and what??? You list like 3-5 items every 6 months to a year.
      Yes,  I made 2 returns since I made my initial purchase which you approved. I sent back the item after trying them on!!! Not wearing them as you say. They clearly didn't fit and your sizing chart was way off in sizing. Yes, I made a dispute with paypal for my remaining credit because nothing was being resolved after several back and forth conversations and waiting years for you to update your website with new items which you clear didn't do hun!!! You won because it was clearly stated as a store credit. So as per PayPal and your policy I had to keep the credit with the store...understood that policy. 
      Moving forward I was still patient enough to still wait after the dispute and you clearly still didn't update your website. Hence why I had your credit for over 5 years now which is completely ridiculous. Like who want to track a credit that long. You obviously weren't doing your part as a business owner. You kept emailing me back saying to wait for new items to be listed which they never did. Obviously you wanted me to completely forget it give up on my credit and you keep it.  Possibly like why happened to other customers. I have attached all the same emails regarding our previous conversations so im not hiding anything in my end.
  Obviously you were forced to close your store down due to lack of item updates because there was "not much" listed on your website to obviously purchase. But we will just blame covid.
      Your a business and as a business if at any point you were going to shut the business down. You were suposto kindly notify the customer especially those who had a outstanding  store credit!!!! At the bare minimum contact the customers that have a store credit and give them a last chance.  Not just close the store and every one take a loss on your end. Totally unfair!
    So I'm asking for the remaining store credit to be refunded back to me as it was never used.....$224.00

  Sincerely,

  *****************************

  Business response

  04/17/2023

  Hi *******!

  Clearly you're unaware of how a business runs by making such unethical claims! We added whole entire collections from multiple brands within those five years. We never denied you the ability to use your credit and you purchased with us knowing our return policy. We sent you the items your order and you would return them and yes after wearing them because they came back with tanning lotion. 

  We will refund you and need a number to Venmo or Zelle you. 

  Cordially, 

   

   

  Customer response

  04/17/2023

   
  Complaint: 19925102
  Hello, 

       My claim wasn't unethical at all. I'm making sense out of the current situation and what a business owner should have done in this case. Especially when the business is closed now. Not just to me for any of your customers that has an outstanding credit. Again, I have emails showing the I have asked you several times regarding listing new items. And you clearly keep stating back to me that you would add them to the site to wait and keep checking. Also I never stated that you denied an ability to use my credit.  There was nothing to purchase with my credit obviously. Now you state the items came back with tanning lotion???  And you approved those 2 purchases from me under that condition??? Why are you stating this now and not before when you reply to the initial complaint. And you say I'm the one making false accusations. Seems like you are! Please send my refund to #************  via zelle. Once the credit is issued I can accept the response and kindly close this case. 
  Thank You.

   

  
  
  Sincerely,
  
  *****************************

  Business response

  04/19/2023

  We have send a test of a $1 via VENMO to the number provided. Please confirm you received it. We tried processing it via Zelle but we can't do it from Zelle from our business account. You'll need to create a Venmo account and accept payment. Once this is done we will process the difference. *************************

  Customer response

  04/19/2023

   
  Better Business Bureau:
  
  I have received my refund of $224 from the business owner via venmo. No future transaction is needed. 
  Sincerely,
  
  *****************************

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