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Customer ReviewsforPro-Tec Plumbing and Air
6 Customer Reviews
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Review from Robert B
5 stars07/24/2024
I have never had a better experience in my 75 years on this earth called Protech. They said they were going to send a person to assess my work and that it would be a $75 charge when they couldnt give me the price over the phone, they waived the charge, of course, and sent the young man down in any case, not only was he the most professional person I think Ive ever had the plumber the first time that my new Kohler faucet that had to be installed three hours to put in it took this man proximately 45 minutes. To say he was wonderful absolutely phenomenal for the whole work was much less than the first time. I would suggest you using the Naples office, which is the one ******* comes out of.Review from Cynthia P
1 star02/07/2024
This business has flat rates: We were charged $75 for ProTec to simply dispatch a plumber to our address. At an additional "flat fee" of $280, the techs spent 20 minutes to evaluate and identify the source of leak as coming from drainage piping (leaking toilet). Their evaluation included other potential plumbing issues for consideration. They charged us over $350 -- without repairs. Their "flat fee" (with a military discount) to replace flappers & floats for 2 toilets was and ADDITIONAL $535. The 1 star is kudos to the professional staff we interacted with. Predatory pricing? You decide.Pro-Tec Plumbing and Air Response
02/12/2024
Thank you for reaching out to us with your concerns regarding the recent service you received from Pro-Tec Plumbing and Air. We apologize for any inconvenience or dissatisfaction you may have experienced during your interaction with our company. Providing exceptional service to our customers is our top priority, and we regret that we fell short of meeting your expectations in this instance.
Upon reviewing your account and the details of your service request, we understand your frustration with the charges incurred. We strive to maintain transparency in our pricing structure, and feel our pricing is very much in line with the services rendered. Identifying a leak in the hoe does require diagnosis from the technician.
As for the pricing for the replacement of flappers and floats for your toilets, we understand your concern about the additional cost. We will review our pricing structure to ensure that it reflects the value of the services provided while remaining competitive in the market.
We appreciate your recognition of our professional staff, and we are grateful for your acknowledgment of their dedication to serving our customers with excellence as we do with every one of our calls and customers.
In response to your concerns about predatory pricing, we want to assure you that it is never our intention to take advantage of our customers. We are committed to fair and transparent pricing practices, and we regret if our actions have led you to question our integrity. We present estimatesto be accepted for all services to be rendered before any work is done. We have been doing business in Southwest Florida for over 15 years and we pride ourselves on fair and honest pricing.Customer Response
02/19/2024
Point 1: We were quoted the flat fees of $75 simply to dispatch their technician. Actually, two techs arrived, each in a relatively new truck.Point 2: We were quoted $180 flat fee to identify the source of the leak. Within 15 minutes the source, a running toilet, was discovered.Point 3: The two techs spent nearly 30 minutes in their trucks generating several high-priced repair estimates for items they considered to be a problem. Every one of them was way off the charts cost-wise.Point 4: One tech pushed for immediate payment using a credit card vs. having the office generate a bill on paper. I provided my credit card, which he ran without showing me the cost. A day later not only did we receive a paid receipt from ProTec but a charge on our **** totaling $284. THIS IS $100 OVER THE QUOTED "FLAT FEES". Point 5: Absolutely NO work or repair was performed therefore, what is their explanation for charging us $100 MORE for nothing more than showing up and identifying the leak source.POINT 6: Separate to this incident, a replacement part for the leaking toilet was purchased for less than $20 and the leakage stopped.PREDADORY BUSINESS?Review from Rich F
1 star11/22/2023
Pro-Tec charges a $74 dispatch to send a plumber to your house. They also charge a $300 diagnostic fee before their plumber will touch anything. They dont tell you about the diagnostic fee until the plumber shows up, to pressure you. You have to pay $374 before anything happens. I called the office to discuss the rationale for this fee and was told this is their standard fee, and did I want a quote on a repair? They installed the plumbing in my master bath remodel 5 years ago. I wanted them to check out a drip from a shower head. The plumber who showed up had never seen a shower system like mine, and they installed it! Outrageous, I will never use them again.Pro-Tec Plumbing and Air Response
11/24/2023
Thank you for taking time to share your feedback. We regret that you feel you were misled regarding our pricing structure. We understand the importance of transparent communication and we strive to ensure that our customers are fully informed about all costs associated with our services. After reviewing the phone call for service, our **************** Representative stated clearly there would be a dispatch fee, diagnosis fee and cost for repair, to which you verbally agreed and acknowledged. Pro-Tec Plumbing and Air has been providing honest, reliable service in Naples for 15 years. If you would like to discuss this further, please contact our office at *************.
Review from Vincent W
1 star11/02/2023
RED FLAG- 'Outrageous Pricing!' Consider this: When I asked, 'What is your hourly labor rate?' The answer was, 'we don't quote hourly rates or prices for parts. Instead, we provide convenient 'one price' pricing for the BENEFIT of the customer'! I had one of our five toilets beginning to lose a bit of water. My goal was to perform additional 'preventative maintenance' and have all 5 toilets serviced. Our home is almost 10 years old, and this would be the first service on our toilets. I had enough knowledge to know the total cost of the two parts necessary, a replacement washer and a new fill valve totaled about $30 and less than 30 minutes labor each. Since it was a Friday afternoon, 10-20-23, and their service representative said he had only one set of parts, I foolishly approved the initial repair with the understanding my rep would personally follow up and report to management the installation took less than 25 minutes- (which I personally observed) and hopefully provide a more reasonable quote for remaining four toilets. Needless to say, that did not happen. In addition to this '2000 character' limited review', I have written a four-page full report which I will mail to the President of Pro-Tec Plumbing and Air, as well as sending it to the Better Business Bureau and other interested parties. It contains the facts of this case. With the space I have left, let me share the additional shocking numbers- My bill for the one toilet service was $349.78 plus a Dispatch fee of $74.00. Total- $423.78. I had the other four toilets serviced on Thursday, 10-26-23- Total fee for the four--- $283.00 Total Pro-Tec Estimate emailed to me to service the additional four toilets------------$1,534.12 Thats right, had I continued to proceed with Pro-Tec I would have spent $1,957.90 versus what would have been a total bill of $353.75 with a true, very fair minded professional. YOU BE THE JUDGE! That's an additional $1,600 on a $354 repair!! .Pro-Tec Plumbing and Air Response
11/03/2023
We are sorry to hear about your negative experience and we appreciate your feedback. We are committed to continuously improving our services to ensure a better experience for all our customers. Pro-Tec Plumbing and Air has strived to provide honest pricing and quality service in SWFL for 15 years. We stand behind all our work and pricing. We use flat rate pricing as our standard policy, and as was the instance in your case, an estimate was provided before the work was performed. You chose to sign the estimate, understanding the cost involved. The additional toilet rebuilds were each discounted $47 as an add on price on a separate estimate. We offer honest and competitive pricing which is in line with our competition and will continue to do so going forward.Pro-Tec Plumbing and Air Response
11/03/2023
We are sorry to hear about your negative experience and we appreciate your feedback. We are committed to continuously improving our services to ensure a better experience for all our customers. Pro-Tec Plumbing and Air has strived to provide honest pricing and quality service in SWFL for 15 years. We stand behind all our work and pricing. We use flat rate pricing as our standard policy, and as was the instance in your case, an estimate was provided before the work was performed. You chose to sign the estimate, understanding the cost involved. The additional toilet rebuilds were each discounted $47 as an add on price on a separate estimate. We offer honest and competitive pricing which is in line with our competition and will continue to do so going forward.Review from Marcus V
1 star10/09/2023
Bait and switch!! I had a faulty steam generator. They told me to cost to come out would be $74 for a diagnostic. When the technican arrived he told me the cost to look at the steam generator would be $280 on top of the $74 fee. I was told that any repair cost would be billed on top of the $355. When I called the company to ask why this wasn't explained to me the put me on hold indefinetly until I eventually hung up after rouhly 20 mins. Don't hire this company. There are many fair plumbers in SWFL that don't use these types of business practices.Pro-Tec Plumbing and Air Response
10/19/2023
We are sorry to hear about your negative experience, we appreciate your feedback and are committed to continuously improving our services to ensure a better experience for all our customers. We understand the importance of transparent communication and we strive to ensure that our customers are fully informed about all costs associated with our services. Our standard fee is $74 for the service call. The $280 charge for further examination was explained to you by our service technician on-site. We acknowledge this was miscommunicated by our CSR and we sincerely apologize. We would never intentionally use a “bait and switch” tactic, it’s extremely important to us that customers understand the costs involved. We are using your feedback to improve our communication process. Regarding the lengthy hold time you endured when you called, we understand your frustration as our management team were on other calls and tried to get to your call as quickly as possible. We would appreciate the opportunity to discuss this in more detail with you, please call our office at ************.
Review from Bonnie P
1 star09/14/2023
Beware: Do not hire this company. The very worst experience that I have ever had with any company. They replaced my hot water heater 4 years ago for over $1,000. The cold water line fittings completely corroded and rusted out and developed a major leak. I live on the 8th floor in a condo in Naples and if someone was not there at the time, the water leak would have flooded all 7 floors below me and could have caused hundreds of thousands of dollars in damage due to improper fittings used on the cold water line. Was told by the tech that the guy who did this, probably doesn’t work here any longer. I had no water since shut off valve for tank did not work, also installed by them. Had to turn off main supply line. They came out and said would replace tank at no charge and be there later that day or following day. I asked for an emergency repair just to get cold water working and they wanted $374.00 to put a cap on the line to stop leak. Another way to hold me a hostage. They would not answer phones, even the emergency number. Talked to the owner the very next day and he said to sign the estimate he sent by e mail for $986 and they will install tank. $986.00 was for labor only or a job that they said would take 2 hours to complete, highway robbery! They were holding me at full hostage without a useable condo, (could not even flush toilets). I am a school teacher and had to work the next day and had to drive clear across town to shower at a friend’s house before work. I hired an honest and reputable plumber the very next day and he by -passed tank for cold water use and charged me only $67.00. The new honest company will get all of my future work and business for all of our condo units in the future. Our condo association is well aware of this and have inspected this disaster installation event. Bonnie PPro-Tec Plumbing and Air Response
10/19/2023
We are sorry to hear about your negative experience, we appreciate your feedback and are committed to continuously improving our services to ensure a better experience for all our customers. Pro-Tec Plumbing and Air has strived to provide honest pricing and quality service in SWFL for 15 years. We stand behind all our work and craftsmanship as we have in this instance as well. PTP submitted the pictures of your tank to Rheem for a warranty claim. After review, Rheem offered to warranty the defective part. It was a product defect, and not an installation issue. The manufacturer’s warranty is all that remains after one year, and your tank was four years old. Our company advocated on your behalf, asking Rheem to pay for the labor portion which was denied by Rheem. Your water heater that was installed by Pro-Tec Plumbing and Air, was installed to Florida plumbing code. Water heaters come with dielectric nipples which eliminates the need for dielectric unions. Pro-Tec has made every attempt to correct this, following the proper channels and will continue to stand behind all our work going forward.
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