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ComplaintsforOasis Renovations & Pools
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Oasis installed our pool starting in the summer of 2020 with the completion date in mid October 2020. On our invoice we were supposed to have a Pentair salt generator. Oasis installed a chlorinator instead. Almost 2 years later, I have yet to get the salt generator installed. The owner Leo P. has lied to me over and over on when it would be done. Everything from being on back order (not true because I have contacted local places that have it), to his workers taking vacation, to it's going to happen "this week" but never does. The business acumen is horrendous. On top of that, I would also like to file a complaint on rust stains from rebar that also has not been fixed.Business response
08/30/2022
Business Response /* (1000, 17, 2022/08/30) */ Business response taken verbally by BBB: Salt generator has been ordered but is on backorder. We are willing to install it once received but we cannot install what we don't have. Consumer Response /* (3000, 19, 2022/08/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've told the owner multiple times that there are local companies that have the salt generator in stock. Within a 30 mile radius. I also told him that I'd go pick it up if it was a hassle and can be reimbursed. I also told him he can just refund me, cut ties and I'll take care of it myself. This isn't as hard as it seems and the fact it's come to this is ridiculous.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.