![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforNaples Transportation & Tours
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/16/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
On November 26, 2021 I and three other people signed up for a Segway tour and prepaid for the trip. When we were assigned our Segways and practicing on the lot , I fell down and broke my ankle. The man in charge of the tour assured us that if our group wished to cancel, our whole group would be issued a refund. Based upon his assurance, we cancelled and I was taken to a doctor. The full amount charged was $265.36. However, a refund was issued for only $126.26. When I called their office on 12/15 to ask why they did not honor what I was told, I was informed that management had decided not to give me a full refund.Business response
12/17/2021
Business Response /* (1000, 5, 2021/12/16) */ Upon arrival, client signed waiver releases which is required and watched the provided safety video. During orientation of the Segway during training, claimant operated/drove over our Segway holders. We keep a wide open parking lot for training and customer drove the Segway over this small portion, which was completely operator error. Guest then fell and did not want to continue the tour. Our tour guide indicated that he would follow up with management on a potential credit or refund, in which we provided a 50% refunded as the tour and training had already concluded, which has already been processed. We have now provided a full refund to the claimant. Consumer Response /* (2000, 7, 2021/12/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Full refund as promised.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.