ComplaintsforZoom Tan, LLC
Tanning Salons
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Complaint Details
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Initial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have purchased their version of packs of spray tans. They are always unclear on the expiration date, which I still dont understand how you pay for in advance can expire. I have multiple sessions paid for an advance and they told me that I cant use them I understand its your company policy however I think that, its completely unfair to customers and consumers who pay ahead of time that they just tell customers they cant use them. I called support and told them that the employee was very unclear with how long they lasted, she pulled up camera footage and agreed that the front desk lady was unclear in the timeline. Im not mad at the front desk, lady. Im mad at the fact that they over the phone via support did not fix the problem. They said you could just buy more again. Its frustrating when corporations are greedy.Initial Complaint
06/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
The person at the front desk told me all spray tan products were 50% off. Sold me two products and charged full price for both. I insisted the clerk call Zoom Tan support to help rectify this and she was told by the person on the line that I would get a partial refund within 5 days as there are no on-site refunds allowed. ***** was unable to help me further, though she overcharged me - no refunds allowed. I never received said refund. I feel I was lied to by the clerk and unprotected by the company.Initial Complaint
06/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid $33/month for a zoom tan spray membership. On April 15,2023 I was advised that the price would be increasing to $49/month. The employee stated that if I did not wish to pay the $49 then I should not reply to the text messages to follow. She stated this would cancel my membership. I recently received a coupon for a $1 spray tan. I went in to use it, and an employee told me that I have been paying the $49/month for almost a year! I did NOT authorize this and they are stating that I did. I have included a photo that shows that the money was taken out and I did not use their services. This was on a credit card that I havent used in years, so I had no idea the money was being taken out. This is absolutely a scam. They stated they would credit me two months. I find that unacceptable as I have proof that their services were never utilized.Initial Complaint
05/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
The girl at the desk at Zoom tan looked up my account and told me I could tan on the 26th then cancel my membership after. I did this and then I got charged for another month. I just did what your worker told me to. I feel I was told the wrong thing and I should be reimbursed for a month.I have tanned there every year and have recommended many customers. I just feel I was told the wrong thing.Initial Complaint
05/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have been a loyal member of Zoom tan for over 10 years. I usually visit your ****** location on **********. I have had the zoom fit membership for a year now. I previously lived in ********************, the next town over, so I didnt get to visit as much as I would like. Last Sunday, April 7th, I checked my app to look at the membership details as I wanted to spray tan around 6pm. On the app it stated I have access to spray tanning 24hours, the app even allowed me to check in and use the booth. The following day I received a missed call with a rude voicemail stating that the spray tanning was not available after hours, then that was followed by a text message. I responded to the text that the app states access that was the only reason I used the facilities and I apologized. That message was then followed by my membership could be cancelled. I was appalled at this and even wanted to call in for a complaint- however did not. A- text messages are unprofessional. B - I have been a LOYAL customer for over 10 years and have NEVER had any issues. 7 days later I received another text saying my membership has been cancelled effective immediately. I am not understanding why I am being treated so poorly when this is clearly a default in the membership details and app usage. I would like membership reactivated and an apology from the ****** store for delivery poor customer service. Again had the app not stated this there would not have been any confusion. It took 10 days for a non genuine and dry response from the customer care email. That was the same Manager ******* who was rude to me to begin with! ******* should be let go.Initial Complaint
05/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I signed up for a tanning membership with Zoom Tan with monthly payments to continue my membership. I was able to cancel my membership at any time and could use the services for the remainder of the month if I cancelled prior to the next billing cycle. In light of the weather improving, I decided to cancel my membership for the summer. I went online (as instructed by the company) to cancel my membership. I received a confirmation that my membership was cancelled as of May 18, 2024. On May 5, 2024, I attempted to use the tanning service as I expected to be able to up to May 18th. I was told that I needed to sign a form to be able to continue using the service. The form is requiring me to authorize the company to charge my card the monthly membership fee. When I questioned the associate, she called corporate again and they told her that they wouldn't actually be charging me and this was just their policy. I told the associate that I was not comfortable with authorizing any sort of additional charge to my card because it was legally binding where their assertions that I wouldn't be charged were not. When I got to my vehicle I called customer service and was told the same thing. After reviewing the form they wanted me to sign, I found a clause at the end that stated "I have read, understand and agree to be bound by the information, terms and conditions listed above. I also understand that ONLY the terms written here will be considered and NO exceptions will be made based on what an employee has said!" So, basically, unless I sign their form and agree to let them charge me again, I cannot use the remainder of my membership cycle to access their tanning service.Initial Complaint
04/26/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Took out a monthly tanning membership due to expire on 04-13-24. On 04-13-24 I did contact Zoom Tan and cancelled membership on line as that was what I was advised by clerk at business on ************. When I went to cancel it appears that they automatically renewed the membership and charged my credit card the $42.90. So I called the local telephone number on 04-13-24 and was advised they could not issue refund at their level and provided an email address to contact ****************************************** I have sent two emails to this address with negative response. I feel they had no right to charge account until at least the end of the day on 04-13-24 and am requesting reimbursement of the charges to my credit cart. ThanksInitial Complaint
04/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been a returning customer for years. no in store issues other than the rooms arent always clean, bathroom has been out of hand soap too many times too count. (not so clean bathrooms.) now on the customer service side of things, horrible. this business makes it nearly impossible to get in contact with an employee. you can text an employee but if they get back to you they cannot handle anything on your account that comes to payment. the email that is provided for service seems to only send automated messages. my mistake was not canceling my monthly membership by 11:59 pm. the day BEFORE it was due apparently. when talking to customer service over the phone (I called the number that texted me) they told me if I emailed they would be able credit my account so I could use the service a different month in the year. so far I have not been tanning this month as I have been waiting on a reply, but have only been met with automated replys it seems. only looking for a credit on my account since I live nearly an hour away, I try to use this service when I know I will be in the area. this is the only business I know of or anyone I have talked to (who also tans) that renews memberships the day before they are due.Initial Complaint
04/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a BLACK FRIDAY special back on November 25, 2023, at the ZOOM TAN at *****************************************, **************. I did not get a receipt which in the past hasn't been a problem. I've been a long-time customer. I went to the ********** location yesterday, 4/7/24 and was told that I didn't have a plan in their system. The associate claimed, it probably expired. My issue is when you are a Zoom Tan customer, they take your phone number, email address and address. I was not made aware that the purchases I made had an expiration date. The clerk that I spoke to on Sunday could tell I was upset and did not care that I was dissatisfied or ever came back again. If they want to keep me as a customer, I would like them to honor my purchase.Initial Complaint
02/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased what I was told by the front desk at my local Zoom Tan store a one month spray tan. I wasnt told that it was a MONTHLY recurring payment that I had to cancel online or they would continuously charge my credit card $49 every single month without ever telling me. Zoom Tan NEVER notified me when they charged my account, even though they have multiple ways of contacting me and text me randomly about deals. I think it is extremely horrendous business practice to intentionally charge peoples credit cards without their knowledge, without ever intending to notify them (because they simply want their money). This is a very sleezy business practice, and I deserve my $343 back. Its so sad this business is getting away with this. When I talked to customer service tonight, the lady said that there was one person that ***** noticed on her bank statements that Zoom Tan had been charging her every month for 4 years. Shame on them. This needs to stop.
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Contact Information
Customer Complaints Summary
54 total complaints in the last 3 years.
18 complaints closed in the last 12 months.