Business ProfileforStewart Title Company

6.11.21 we purchased ******************************************************************. Title insurance policy cost $1375 Owners title insurance and $100 Lenders Title Insurance.April of 2023 I discovered our property sits on LOT 4 of ***** Park and NOT LOT 6, as the title states. This is an error in title, the home I purchsed was recorded as LOT 6 when in fact it sits on LOT 4. That the home that IS Located on LOT 6 is recorded as LOT 4, these two title numbers are reversed. This makes my title UNMARKETABLE and is a title insurance claim. I submitted a claim and attorney *********************** was assigned. On May 26th he denied our claim. I emailed Stewart on May 30th in response, and received a reply from the senior legal counsel of Stewart Title. He suggested the issue can be resolve by facilitating a legal exchange of the deed for Lot 6 with the deed for Lot 4. He said we need assistance from the other property owner and asked for contact information for the other property owner to help facilitate the deed swap in order to resolve this issue. I have spent June and July doing everything in my power to contact the owner of the other property. He will not respond to letters, notes, knocks on the door. I want this issue resolved but do not see an answer and I should not be asked to get contact information from an unwilling neighbor who evidently does not want to be bothered by me. In frustration, I have spoken to legal council who I have NOT yet retained YET, and was advised this issue should indeed be covered by my policy and Stewart should be paying for all legal work to right the matter. I am hoping to resolve this matter without having to spend further money on hiring a lawyer to force Stewart to actually do their job, and provide title insurance protection when it is needed, so I am filing this complaint in the hopes that the Better Business Bureau can help me try to get a resolution to my issue. Thank you