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Business ProfileforA1 Travel Deals LLC
Additional business information
In February 2021 and March 2022, BBB contacted the business requesting information as to why the business believes the customers are filing the complaints, and what actions the business has taken to help eliminate the causes of complaints.
The business submitted the following as a responses to the BBB inquiry:
"According to our customers' complaints, we thoroughly checked and found in most cases where we received a complaint that the customer was in a rush to book flights or make changes to flights and did not read the payment authorization document sent to them to authorize the charges, as the document clearly indicates the name of the business and the services provided. In some cases, the complaints were based on miscommunication."
"We took these complaints as an opportunity to improve even further and offer the best service to our clients. We established new standard operating procedures and made amendments to certain existing procedures. The agent will verify the name of the business and the services provided at the beginning and end of the entire conversation with clients, the Quality team will monitor all call logs and our agents will regularly receive feedback to minimize errors. We currently provide documents to client to review purchase/product and see our company name and approve it accordingly and will continue to do so. We have very flexible refund policy as we understand good customer service matters."
"In accordance with the new policy, the customer will need to carefully check the payment authorization document that we provide with every booking and then we will provide the services. The payment will only be processed once the fee and services provided are clearly identified by the customer. We have also increased the number of customer service representatives to enable us to resolve customer issues immediately. Customers will be able to view our customer service number in the payment description for any amount which has been invoiced by us."
The business website was created on 2/25/2010 and is located in UK, US, India and Greece.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 6314 Trail Blvd, Naples, FL 34108-2836
- BBB File Opened:
- 2/9/2017
- Years in Business:
- 8
- Business Started:
- 2/3/2016
- Business Incorporated:
- 2/3/2016
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of ST40466 for this business, issued by Florida Department of Business & Professional Regulation
These agencies may include:
Florida Department of Business & Professional Regulation
2601 Blairstone Rd
Tallahassee FL 32399
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Globehunters
- Travel Ticket
- Travel Service Pad
- Business Management
- Ms. Prabha Adhikari, Member
- Contact Information
Principal
- Ms. Prabha Adhikari, Member
Customer Contact
- Ms. Prabha Adhikari, Member
- Mrs. Neha Sharma, CEO
- Mr. Spiros Maragkoudakis, General Manager
- Ashok Narayanan, Sales Manager
- Additional Contact Information
Phone Numbers
- (888) 493-9373Other Phone
- (877) 264-0790Other Phone
- (888) 493-9373
Customer Complaints
84 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
143 Customer Reviews
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Most Recent Customer Review
Francisco D
06/16/2024
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