Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last two months I have been trying to cancel the airline ticket I have purchase from Globehunters. The ticket receipt payment booking reference number is ****** after several calls to them the answer its always the same the manager will call you within 24 hours. The initial transaction was declined by the credit card company. And after being declined. I told the representative not to proceed with the bookings because I will change my mind and I will go with someone else. However, the next day they charged it anyway, Ive been trying to get my refund since March 5 2024. Please help me resolve this issue.I initially file to dispute charges with my credit card company that declined the transaction. However, the credit card company Pentagon, Federal, credit Union is saying that this is between me and the merchant. There is no effective recourse for me to deal with this company. They should not be doing business in ** because the globe hunters does not follow US Customer standards.

  Business Response

  Date: 06/10/2024

  We regret any inconvenience caused. After investigating the complaint, we discovered that the customer had agreed to a quoted price for a new flight reservation and authorized the payment via email. Despite sending e-tickets and an invoice, a chargeback was received on March 29, 2024, which we contested and won initially with supporting documentation. However, on April 22, 2024, we received a second chargeback as customer wanted to cancel the ********************, hence we decided not to dispute it. When the customer asked about a refund, we explained that the amount had already been debited due to the chargeback. We suggested that the customer contact their bank for further assistance. A three-way call was arranged with the bank and the customer to provide more information. A confirmation email was also sent to the customer that if the amount is not debited again by our bank on our next merchant statement on July 4, 2024, we will proceed with the refund. We hope this resolves the matter. 

• Initial Complaint

  Date:04/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Globehunters.com will advertise one price for flights, put you through the booking process, and then give an "Oops!" error message with a number to call. When you call the number they give you the runaround about why it is impossible to grab those flight deals then try to sell you flights for higher prices. ************ with no actual online booking options, flights are only available when you call and are for a higher price.

  Business Response

  Date: 04/05/2024

  Dear Team,
  
  We apologize for any inconvenience experienced during  the booking attempt with us. It's never our intention to mislead or frustrate our customers.
  
  At Globehunters, we provide transparent and reliable booking services. However, due to the dynamic nature of the airline industry and fluctuating prices, there are instances where the initial price displayed may no longer be available during the booking process. We sincerely regret any confusion this may have caused.
  
  We assure you that we are continuously working to improve our systems and processes to ensure a smoother booking experience for our customers.
  
  Appreciate your understanding as we work to address these concerns and improve our services.
  
  Thank you for bringing this to our attention.

  Customer Answer

  Date: 04/08/2024

   
  Complaint: 21520946
  
  I am rejecting this response because: 

  This is what they say aver and over again. The prices change slightly each time you search for flights on their website- which makes it so you can never secure a ticket. I literally tried 20 times to book the flights. They then told me that its manually done in their end, which makes no sense, it would be linked to the flight provider. They lie on their website then call you when the web transaction cannot be processed and try to sell you the same tickets on the flight with urgency saying that tickets are going so fast and you have to book now if you want to be on the flight, for an up charge of course I tried to book a flight for $2650 (as advertised) and when they tried to sell over the phone they said it would be $3100 best price, and that they cannot honor web prices. Of course they cant honor web prices those prices never existed! Any reputable company honors their advertised prices. This company needs to be investigated for fraudulent advertising and up-charging under pressure. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a refundable Business Class ticket, Globehunters refuse to refund.TICKET CLASS: Business AMOUNT PAID: USD3,640.66 ORDER NUMBER ****** Passenger: **************************** Mr (ADT)Booking ref: 442EPE Ticket number: 147 **********

  Business Response

  Date: 12/08/2023

  Hi Team,

  In this case, the matter has already been resolved with customer through the chargeback process and accepted by **.

  
  The customer has successfully disputed the charge with their bank, and the chargeback has been accepted. 

  
  There may not be any further action needed from our end.

  Thankyou.

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially made a booking through this company August 22, 2023 for round trip airfare to ***********. Later I received a follow up documentation was required to complete my booking which required my ID and credit card info. This has happened to me with other companies because my bank is small. Later I received notice in the time it took to send my documentation my flight was no longer available so I was charged a change fee. After the change fee I was later told my flight did not come with seats or baggage so I paid more making an originally inexpensive flight more expensive than booking directly. Finally my suspicions about this company have intensified as I asked my agent *********************** about the cancellation and refund policy November 1. He promised a call back and has yet to do so. I do not think this is a real travel agency. Couple with emails being signed with names like *****************. I would like help with a refund and no further contact from this organization.

  Business Response

  Date: 11/23/2023

  Dear Team,
  
  We regret any inconvenience experienced. Regarding the raised concern, upon reviewing our records, it was identified that the customer initiated a booking with us on. The payment received was unsecured, prompting multiple attempts through calls and emails to request additional documentation for payment verification, unfortunately, without any response.
  Subsequently, the customer contacted us the following day to secure the same flight, but seats were no longer available. Consequently, we informed them about the fare difference, which was accepted by the customer. Later, an amendment was made to include baggage in the booking, and the tickets were issued within ***** hours.
  In early this month, the customer inquired about cancellation, leading us to seek information from the airline consolidator. After providing the details to the customer, they agreed to the cancellation penalty and requested the process to be initiated on . We have initiated the refund process with the airline consolidator, and typically, it takes **** weeks and also informed this to customer. 
  Once we receive the refund, it will promptly be returned to the customer. We sincerely apologize for any inconvenience caused.
  
  Thankyou.

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20898252
  
  I am rejecting this response because: the timeline for the initial unsecured payment occurred within one business day during my working hours. When I was able to respond the business was not available thus the reason for contacting the next day. 
  

  I have also requested the specific terms and conditions on November 21 that detail why I must pay a $905 cancellation charge. This has not been received from the company at this time. The updated invoice received does not mention a cancellation charge. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 11/29/2023

  Dear ******,

  We understand that the initial unsecured payment occurred within one business day during your working hours, and we acknowledge the challenges in reaching out to the business promptly. 
  
  Regarding your request for the specific terms and conditions detailing the $905 cancellation charge, we want to assure you that this charge is charged by the consolidator and the Cancellation invoice has been sent to you.
  
  Also, Please refer to our complete Terms & Conditions on booking invoice which includes:
  
  Cancellation:  If you wish to cancel or change your flight booking then you should contact us first to see if this is possible and what additional charges may be required by your airline. Some discounted scheduled flight seats may not be changed or cancelled without incurring 100% cancellation charges. Our cancellation or date change charges can be different than the charges displayed on airline's website. Please also note that transfer of booked seats to another person may not be possible.
  
  Refund: If the flights are refundable and you decide to cancel your booking, the refunds can take up to 12 weeks to be received from the suppliers/airlines. Once the refund is received, it can take up to 14 days to process.
  
  However,  We are working with consolidator and airline directly to secure better fares. In the event of a cancellation and refund case, we typically wait for the airline to process the refund which take up to ***************************************************************************** 1 to 2 business weeks.
   
  In your case, although we have not received the refund from the consolidator yet, we understand your dissatisfaction with our refund process. As a gesture of goodwill, we can initiate the refund from our end instead of waiting for the airline to complete their process .
  
  We sincerely apologize for any inconvenience caused."
  
  Thank you for your understanding and patience.

  Customer Answer

  Date: 11/30/2023

   
  Complaint: 20898252
  
  I am rejecting this response because: there is a concerning lack of transparency in stating that you cannot provide the exact method for calculating cancellation fees due to an NDA with the provider. Even from the terms and conditions sent to me it mentions a full refund less any cancellation penalty but in no terms details what that penalty may be. Using the suggestion that refunds are dynamic and their calculations proprietary information leaves the consumer with no understanding of what amount they are truly ***********. 
  

  In the future I would suggest this limitation in explanation be shared fully during the time of purchase. In my case this is the first time I am seeing the full terms and conditions as attached. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:10/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed out of $1750. Not only do they advertise false prices online that they don't actually have, they also caused a problem with my airline because they cancelled my reservation and double booked me then cancelled AGAIN. Horrible customer ********************** and super sketchy team, they didnt try to resolve the issue and continued advertising the false price online for the next 24 hours!! They have no respect for the American consumer and our laws.

  Business Response

  Date: 11/20/2023

  Thank you for bringing this matter to our attention.

  As per our records, The passenger made two reservations (Ref 647243/747219) directly through our website.

  We informed them that, due to duplicate bookings, the airline had canceled both reservations, and unfortunately, the same options were no longer available due to limited availability.

  Despite offering alternative flight options, the passenger declined and ended the call. Despite multiple attempts to contact the passenger afterward, there was no response.

  Since we received no response from the passenger, we had no alternative but to issue a full refund for both reservations and the refund was successfully processed to the customer.
  

  
  

• Initial Complaint

  Date:09/19/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I searched for flight fares online. Globehunters kept showing up as the cheapest option, so it seemed to make good sense to book with them. I completed my booking without issue. I then received a phone call from Globehunters about 2 hours later with an urgent request for me to contact them immediately to resolve an issue with my booking. When I called in, they claimed that one of the legs of my flight was no longer available and I would need to either fly out of a different airport or book an additional layover for an extra cost it also meant that I was now arriving at my destination 7 hours later than I had originally booked. When I later checked the flights again online, my originally booked trip was still available (even from **************************** learned: Never use Globehunters to book travel.

  Business Response

  Date: 09/28/2023

  Hi ,

  The flight that ************** booked with ** was not available with ****** directly to book.

  As we were trying to process the reservation the price kept changing over ******** website and hence our system could not catch the updates.

  We informed ************** about the situation and due to some technical errors we not only provided him with the other options but also gave him a free cancellation option due to unavailability of the original itinerary. He agreed on the alternative option and replied with the confirmation to go ahead with it with his full approval and agreement.

  We did understand the technical errors of the website and by all means we helped the passenger with what he needed at the time and gave him all the options we could. Also, passenger utilized his tickets which he booked with us.

  Email confirmation attached in which he confirms the flight itinerary.

   

  Customer Answer

  Date: 09/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************** (or is it Reddy?)

• Initial Complaint

  Date:09/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called delta to use my airline credit and i had talked to a guy with an ****** sounding accent namedwho said he works for globehunters ***** he told me he was a delta representative (found out through delta and he isnt) he asked for all kind of info which i gave thinking nothing of it. After he applied my flight credit number he told me i have $187 remaining balance. I didnt have much extra money on my card and told him i need to load some cash onto my card. The guy named ***** than told me that if i didnt have the money paid in 24 hours that i would lose my reservation along with my credit if it wasnt paid. He called me the next day about 4 times while i was at work and i couldnt answer. And when i called the number he gave me i talked to him and told him i need another day and he said he can hold the reservation for another day. The next day comes and he sends me a few e mails titled as Ticket Authorization and or Credit card Authorization and sent me a document with images of the tickets i needed booked. The next day i was wondering why i havent had the itinerary in my e mail. Ive flown Delta a few times and know what the itinerary looks like in my e mail and when i called delta and gave them my ticket number and also tried to type the ticket info and my personal info into the system it did not work so i called delta. I talked to a representative and was told there is no tickets with the flight number or my email. But they had same flight booked in my name and e mail but a slightly different e mail and was told that my flight is booked but the thing is i was told i had no need to pay anything extra because my flight still had credit remaining after he booked my flight. I tried to call the guy back and he keeps blocking my number and refusing to get my money back. This business is clearly a scam. ***** told me they dont work with this company either. These guys are a fake and i see others had the same problem. How do i get my money back?

  Business Response

  Date: 09/11/2023

  We understand that the situation may have caused inconvenience, and we apologize for any trouble it may have caused. In response to the complaint, we reviewed our records and found that the customer had contacted us identifying us as a travel consolidator. During the call, our agent provided a quote for making the reservation, and the customer agreed to pay as per the availability of fares. Our agent did not misrepresent himself during the call. We obtained the customer's payment authorization via EverSign,which clearly identified the name of our company and the services provided.However, the customer did not contact us for any confusion or queries regarding the charges. After receiving the complaint from the customer requesting a refund, our management made an exception to provide the best customer ********************************, we have processed a refund of $187.00 as requested, and it should be reflected back in the customer's account/card within ***** business days. Refund receipt attached to this email. We hope that this resolution will satisfy the customer, and if they have any further queries, they can contact us.

• Initial Complaint

  Date:06/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Husband tried calling Delta Airlines to check on a $677.20 ecredit he had because we needed to book a new flight. Assuming this was Delta the representative **** asked for the emails sent from Delta , credit card info name and so forth and said he would check into it. Told us the department was closed. He called back the next day he told us that our ecredit was cancelled because we didn't cancel flight 4 hours before. Told my husband that he would need to pay $200 to receive the ecredit back because of fees. We paid the $200 assuming we were dealing with Delta we needed to book a new flight which was $240 more. He said we could only use ecredit if I booked now. He sent me a DocuSign which I signed that had flight details. This cost a $919 for 2 tickets and he also said he was applying my ecredit. When I asked about the remaining unused ecredit he told that would be forfeited. Told again he would call next day. Late night I started to realize something was wrong and went to check on booking and nothing was there. I finally spoke with the real Delta airlines and was told the 4 hour rule was a lie. I was told **** transferred out $322.80 from the ecredit over to their company and there was indeed a additional $380.00 credit remaining. Was told the flight info. he sent was not a real booking ref# or confirmation#. Said I was probably robbed. I realize I was never dealing with Delta Airlines. I called **** immediately to cancel all transactions. I asked him about lying to us about the ecredit. He now became rude. He told me I would be refunded for everything that he had done. $200 from my bank account, $273.72 and $645.60 from my credit card. Including the ecredit back to Delta. I have been charged and lied to about too many things to put in this short form. I asked why he didn't say he was "not" a Delta agent and he told me I brought this on myself. Looking here I see this has now happened to many innocent people. Never saw this coming. I need my money back asap!

  Business Response

  Date: 07/03/2023

  We sincerely apologize for any inconvenience this issue may have caused. With respect to the complaint received, we checked our records and found that we had received a call from the customer to check the e-credits with the ***********************. We checked and reinstate the credits. Informed the customer about the total e-credits. Afterwards, we found that we received a call from the customer, our agent was under the impression that the customer is calling us a ********************** consolidator and quoted a price to the customer for making the new ******************** for three passengers and which they agreed to pay as per the availability of fares, the agent never misrepresented himself, we obtained the customer's payment authorization via ever sign. The payment authorization document clearly identifies the name of the company and the services provided. In case of cancellation done by the airline, we check ticket conditions in order to apply for the refund and process refund to customers. Agent got the refund request from the customer saying that the customer wants to cancel everything and full refund of $273.72 and $200.00 was processed successfully as per the customers request on June 29, 2023. The management has made an exception as we always strive to provide the best customer ********************** and processed a refund of $273.72 and $200.00 as requested by the customer on June 29, 2023. The refund has been processed and the funds will reflect back in customer's account/card within 10 - 15 business days. We hope the customer will be satisfied with this resolution and if the customer still wants any further information they can contact us. The customer can contact us by phone or email for any additional information.

  Customer Answer

  Date: 07/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********,  I received my money back. I wouldn't call it a refund because I was scammed into sending them money. Their response contradicts everything that happened.  Lied about Ecredits. Told Delta we were in a car accident. Sent fake tickets. Changed my email Delta had on file. Notice they gave no explanation about these so called charges.  This place is a legitimate scam business. Haven't heard from them since. I'm just thankful that I caught on to the scam before it was too late.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/15/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/24/2023 I goggle for united airlines (UA) to book a flight for my mother, a number with UA name on it came up online. I call and booked a flight reference EGTRH3. The agent told me a few times he represented UA he guide me through the process I gave him all the information he required including my credit card, he make the charges and 3 days after I checked my credit card app as usual and there was a refund from UA for the amount I was charged for my moms flight and a charge of ****** from a company I never make a deal with. I call the number on the app charge (travelticketus) is the name and they told me theyre not UA and that they dont do refund, so I call *********** for help, they refunded my money at first but now *********** said that I need a document from travelticketus of cancellation to help me, a document they not willing to provide. ******* put the charge back in my account, please help.

  Business Response

  Date: 06/18/2023

  Kindly accept our apologies for the inconvenience caused. With regards to the complaint, we checked our records and found that we received a call from the customer; our agent quoted a price to the customer for making the ******************** as per the availability in our system which they agreed to pay and we obtained the customer's payment authorization via hello sign. The payment authorization document clearly identifies the cost of the tickets and services provided. We received a complaint and found that the customer wants ** to refund the amount charged by **. The management has made an exception as we always strive to provide the best customer ********************** and have processed a refund as requested by the customer, the refund has been processed and the funds will reflect back in customer's account/card within 10 - 15 business days. We hope the customer will be satisfied with this resolution and if the customer still wants any further information they can contact us.

  Customer Answer

  Date: 06/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********************************

• Initial Complaint

  Date:04/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/16/2023, ********************* mistakenly booked a Southwest H343238303330383834**Hs trip using the Sponsored Ad site of H343238303330383834**Hs Assistant. She used 3 Southwest H343238303330383834**Hs gift cards of $100 each for a total of $300 to pay for this H363630373632****38H. The confirmation # **KAAF was created and she paid about $40 on her credit card.Just prior to her flight on 2/3/2023, she found out the H363630373632****38H was never paid for by this 3rd party to Southwest H323236****3633363733Hs and her H363630373632****38H was cancelled. H343238303330383834**Hs Assistants has ended two different 800 numbers and it looks like they are doing business now under H3736363831**3037H. We are not able to find a current phone number for this company and unable to request a refund of $300 for those Southwest H343238303330383834**Hs gift cards. The additional charge on her credit card was was taken care of with the credit card fraud team. I have attached a picture of the 3 Southwest H343238303330383834**Hs gift card numbers. We have spoke to Southwest H343238303330383834**Hs concerning this however, they are unable to help us on this fraud transaction.What actions can we take to get reimbursed for this $300?

  Business Response

  Date: 04/24/2023

  We request customer to provide more information such as name of the passenger traveling, booking confirmation number to find the booking details. We will look into the matter and provide the resolution to the customer.