Business ProfileforEurway Tours, LLC

Over the years I’ve worked with several outstanding travel agents. Juanita Harvin of EurWay Tours is the absolute worst that I’ve ever experienced. On our initial conversation concerning my joining a group cruise Ms Harvin was eager to book me in a balcony cabin with an obstructed view. Had I not noticed the problem, I would have been stuck looking at a lifeboat the entire cruise. Ms Harvin became noticeably agitated when I explained my preferences for our cabin based on my husband’s medical needs. By perusing the cruise line’s website, I was able to quickly locate a cabin that met my criteria. Ms Harvin’s quoted price for the same cabin was more than quoted online. When asked about the pricing Ms Harvin was perturbed but stated she “put in the wrong code” and made the price adjustment. I booked the cruise through her on November 2. Her receipt indicated the final payment was due on July 24. On December 15, I received an invoice from Ms Harvin indicating a payment of $1234.58 was due. She even included a fee that was not explained until March 19th when she informed and billed the remainder of the group. Ms Harvin continued to harass me with a barrage of invoices throughout January even after I responded that I would be following the cruise lines’ payment schedule which was indicated on the initial receipt that she issued. Ms. Harvin appeared to take on a retaliatory stance when she created two separate groups for meals onboard the ship. One group of 19 consisted of those that paid her exorbitant fee and the other group of 8 that questioned her pricing. When asked about the groupings during a Zoom conference she said, “oh, I just assigned groups randomly”. During that same conference she also provided incorrect information concerning the cruise line’s policies. When questioned about her statements she did follow up with an email correcting her misinformation. If you want quality service for a memorable trip, do not deal with Juanita Harvin of EurWay Tours.