Business ProfileforSaw Grass Creek Apartments

I was a resident here at Sawgrass Creek from 20-22. I had moved away for 9 months, with intentions of coming back to Sawgrass. As I made it back April 2023, they are under new management. Throughout the application process, I had spoken with employees the entire time to make sure I was getting everything in as I needed to come back. I inputted my bank information for the application and administrative fee, the fee showed pending and for some reason never came out. I did not notice it didn’t come out as I was awarded my new lease to sign. Both sawgrass (employee name on my lease is no longer employed here) and I sign the lease. I go to pay my second month of rent and there are some additional fees that I’m not sure why they are there. I go into the office and meet with an employee, who is no longer there but I have dealt with since I was here in 2020. She told me to not worry about those fees as she will get them taken care of seeing as how if the application fee never came out I should not have been awarded the apartment. The next month comes and the fees are still not taken care of and now there are late charges attached to it. I go back to the office to pay rent and turns out that employee is not there anymore, I have to restart this process/conversation all over again with a new employee. I’m told yet again, to not pay those fees so it can be looked into. Customer service at this point is non existent as I had tried to call/email multiple times for updates and nothing was returned. July payment comes, I go into the office to pay as I’m not paying the additional fees as it is a mistake on sawgrass part. I was told they would be waived. Now I am being told they are not being waived and I’m responsible for their mistake. I am a student working 2 full time jobs to be able to successfully live here. I have requested to speak to the regional manager and it’s being avoided, the treatment of residents has plummeted since the new management has taken over.