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Find a Location

AC & Appliance Repair Service Inc has 1 locations, listed below.

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    Business ProfileforAC & Appliance Repair Service Inc

    Appliance Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    8348 Little Rd PMB 319, New Port Richey, FL 34654-4919
    BBB File Opened:
    9/1/2021
    Business Incorporated:
    3/30/2015
    Type of Entity:
    Corporation
    Business Management
    • Mr. Alexander Arocha Diaz, Manager
    • Ms. Lourdes Arocha, President
    Contact Information

    Principal

    • Mr. Alexander Arocha Diaz, Manager

    Customer Contact

    • Mr. Alexander Arocha Diaz, Manager
    • Ms. Lourdes Arocha, President
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/13/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    Olaf was contracted by LG to fix my fridge. On 9/23/2021. They told me i had to buy a surge protector for my fridge for LG to honor my warranty. I paid $61.86 and they installed it for me. Needless to say there were other issues with my fridge and LG had sent out actual LG personnel to resolve. The LG rep said that I'm not supposed to be using a surge protector with the fridge and apparently Olaf was scamming people by lying. I contacted Olaf to return it and they told me they wouldn't accept a return because the package was open, but their technician opened the package and installed it. That lady that answered the phone was super rude and hung up on me. I have a $60 item that I can't use. LG has now cut ties with this company. I would like to return the item for a refund since I have no use for it and the technician lied to me about needing to purchase it. LG mentioned that they had done this to other customers as well. The attached receipt has a different address and there are multiple phone numbers too. Also, the invoice shows $60, but I was charged $61.86.
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rick J

    1 star

    07/20/2022

    This company is also selling appliances out of their home on Craigslist and acting like it's their personal appliances that work perfectly. After meeting with her she tells me that she needed a bigger washing machine because her kids overloaded the one I was buying. After getting it home and installed it fills up and begins to flood my laundry room and will not wash. Contacted her and was told that she and her family ran this business and that there were no refunds and that it worked perfectly when it left. Avoid buying anything on Maxwell Lane in Port Richey, Florida.

    AC & Appliance Repair Service Inc Response

    07/20/2022

    The lady that works for the appliance company (dispatcher /operator) never told you that it was her personal appliance and that she owns it with her family. I watched the video surveillance cameras and she had mentioned to your husband that plenty of women over load the washing machines and that was the reason why the shock absorbers were changed. Then you mentioned that the washer machine was for your son. In addition, I saw when she told you that she was going to get help to load it on your truck. You did not wait for her to return and you loaded yourself to the truck by lying it down. That equipment was fixed with no issues when it left the address that was given to you for pick up. If you damage the dryer when it left that address we have no control of it. The lady that works for the appliance company returned your messages and advice that she will send out a tech the following day to see what was the issue and on your text messages it states that you want a refund. We unfortunately do not give out refunds for products that are sold on Craigslist. She did the best intention of trying to send out a technician but you refuse. In the video surveillance cameras, the conversation was only with the gentleman. Everything is on video and the text messages are saved. Now that you took the time to write to BBB stuff that are not true. I request to please do not bother my employee on her cell phone. Location ***** ****** *** ******, ** *****

    Customer Response

    07/21/2022

    Your employee is selling a house hold appliance through her personal cell phone from her personal home. Not once did she ever disclose this was not her own washer. She was very deceiving with the information provided. Obviously the cameras are there ,at her home on her front patio, which we were not aware of and she knew exactly what to "NOT" say. As far as us loading the washer into truck , you said it was not suppose to be on its side. After we texted you that it was not working. Why would you have not mentioned anything when we were there. This is your business right. Oh yeah, duh. That would be bad to help out. You wouldn't be able to send that technician.
    We did NOT deny the technician that was offered. We had simply asked if she would give her word to make this right. Which she would not reply. Also asked who the technician would be. Still never telling us she was an appliance repair company. Also never said she would cover any and all costs.
    As far as not to bother the employee
    On her personal cell, This was what she had provided. I have not "bothered" her just simply trying to get my questions answered. After reading other comments and reviews from other people. This is clearly a scam company. They lie , they are deceitful and taking advantage of people.

    Local BBB

    BBB of West Florida

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