ComplaintsforMainstream Diagnostic Laboratory LLC
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning Consumers allege that they have received "free" COVOD kits in the mail, however their Medicare is being billed. On January 23,2024 BBB submitted a written request to the company encouraging them to address the pattern of complaints. We are awaiting the business’ response.
As of today’s date, BBB has had no response.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/13/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Mainstream Diagnostics has been sending covid test to my 98 yr old father and he did not order them. Ive sent them back. With a return to sender. Also unable to get ahold of anyone at this place to tell them to stop. Ive called ******** and hes been billed 10 times by 3 different labs, 5 different times by Mainstream. This is fraud. They are investigating this.Business response
06/15/2023
We handle each call individually and we take patient consent seriously.
We send covid tests only when requested by the patient and if a patient calls to cancel or return the tests we immediately take them out of the system.We received a request to cancel this order and the last tests were sent on May 18th 2023. There were 3 shipments in total. No tests have been sent after that date.
Initial Complaint
05/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We are requesting a immediate action to stop sending the Covid-19 test kits. We have never ordered these kits and yet now have storage of 16 kits. No idea how this started but please stop immediately. Its of no cost to us because they are being billed to ********* I have turned this into ******** fraud twice and yet it continues. This is a fraud, which is contributing to drive our ******** cost up. I will again call *********Business response
05/09/2023
Thank you for your email regarding your covid tests. We have stopped all mailings. No mailings are sent unless there is a recording with all patients accepting this service.Customer response
05/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
03/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
This company, Mainstream Diagnostics has been sending my mother 8 covid tests per month for many months. There are probably 60 or 70 of them in a box. I have written to them a couple of times requesting these be stopped as well as calling and leaving a voice message and have received no reply for either. My assumption is that these are being shipped and billed to ******** as the note says they are no cost to her. She has dementia so if she agreed to anything on the phone it would be invalid. I would really appreciate if you could intervene and help me to get this stopped. I plan on donating all of these to a non-profit or church to get them out of the house but there is no reason for her to be receiving them.Thanks in advance for anything you can do, and please feel free to contact me. These are being shipped to:***************************, *******************************************************************Business response
04/12/2023
This response was taken verbally by BBB:
At this time we have removed this consumer from mailing of test. At this time we have sent a total of ********** a 2 month period as the consumer stated they needed to test twice a week. Test were only sent out on 2-8-23 and 3-8-23.
Customer response
04/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you
Sincerely,
*************************
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.