Business ProfileforJacobs Mitsubishi

If I could leave no starts, I would! Please do not bypass these low rankings. Everything these people have said in the reviews is certainly true. They scam, they lie, they don’t answer or get back to you. It hasn’t even been a whole month of doing business with this dealership. Let’s start from the beginning.. In June, my husband and I drove 5 HOURS from Georgia to trade in and purchase a used vehicle. Everything was planned out and discussed with the dealership before hand. The dealership communicated with us well. They sent us videos and pictures through text because we were so far away and wanted to see everything before making the drive. In those texts and voicemails, they told us and advertised the marketed vehicle as a higher, more expensive trim level. Well, come to find out AFTER we purchase the vehicle and leave, we look up or vehicle by the VIN and it is in fact not what they told us or had us sign paperwork for. It’s the very lowest trim. So we call and call to get an answer, we want to know what car we have. The first guy we get ahold of answers, says “it must be a typo” and hangs up the phone mid sentence! So we keep calling because we still don’t have an answer. They do the whole “we will transfer you to this person” and then they hang up. So we gave up. But now it’s time to call them about getting another temporary tag that they promised us while signing paperwork. The one given to us expires in a few days and we need another one, because we still haven’t gotten our registration in the mail yet. It took us 2 HOURS to get ahold of someone from the partnered dealership that could help us. Before that, they hung up on us multiple times, transferred us to a disconnected line, they told us someone else had to do it. This dealership is an absolute scam and they have the poorest customer service. I think everyone who works there needs to have more training or better supervision because something is off about this place. Stay away or go somewhere else!