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Find a Location

Maus Nissan of New Port Richey has 1 locations, listed below.

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    Business ProfileforMaus Nissan of New Port Richey

    New Car Dealers

    At-a-glance

    Customer Reviews

    1.75/5stars

    Average of 16 Customer Reviews

    Customer Complaints

    20 complaints closed in last 3 years

    9 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3939 US Highway 19, New Port Richey, FL 34652-6155
    BBB File Opened:
    2/18/2015
    Years in Business:
    9
    Business Started:
    11/17/2014
    Business Incorporated:
    4/21/2014
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • New Port Richey Nissan LLC
    • Maus Nissan Service
    • Maus Nissan
    Business Management
    • Mr. David L. Maus, Manager
    • Mr. David A. Maus, Manager
    • Mr. David Maus Jr., General Manager
    Contact Information

    Principal

    • Mr. David Maus Jr., General Manager

    Customer Contact

    • Mr. David L. Maus, Manager
    • Mr. Steve Reardon
    • Mr. David A. Maus, Manager
    • Mr. David Maus Jr., General Manager
    • Mrs. Rebecca Lafferty, Director of Sales
    • Mr. Brad Meredith, CFO
    • Mr. Jason Rowland
    • Mr. Paul DaRocha, Owner
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    20 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/18/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I wrote this review before but it was removed so ** going to explain everything again.I am extremely unhappy with Maus Nissan New Port richey.In 2021 I came to Maus Nissan looking to trade in my Nissan Sentra My goal was to either lower my payment or at least get a car I wanted.I really wanted a Nissan altima or a newer Nissan sentra. After some looking around at different vehicles and talking about prices and test driving a black Nissan altima, I decided this was the vehicle I wanted. I was told that I can pick it up the next day. I left my old Nissan Sentra there and they gave me a new Nissan Sentra rental. A Nissan Sentra 2020. (Which I would have MUCH RATHER preferred)When I arrived in the rental the next day, I was told I wasnt approved for the altima I wanted. They said they wanted to show me a Nissan kicks and said they was A bunch of rebates on it. This was a lie because the price was not discounted or anywhere close to cheap for a Nissan kicks. Nissan kicks are a cheap car but I was charged 26,000.I know they go for 19,000.I really wasnt sure about the car but the dealer that helped me told me that I could bring the kicks back in a couple months once I Build credit with the dealership.When I brought my kicks back to the dealership a few months later, they told me that wasnt a thing.So they LIED to me to actually trick me into financing a Nissan kicks.Again, I am extremely unhappy with my car and my experience and Maus Nissan of New Port richey. I have even tried to come back to the dealership and dealers always say they can help me trade my car in and get a new one but they never actually help.I hate this vehicle and I dont want it.
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    Customer Reviews

    16 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dar K

    1 star

    03/24/2024

    D. K. In February of this year (2024) I purchased a used car from Maus Nissan of New Port Richey Fl. Financed through a xxxxx credit union. after receiving 2 letters from 2 different finance companies explaining they couldn't finance the vehicle because the amount of the loan was more than the estimated value of the vehicle which was around $12,000. I started checking through the paperwork and saw that the total sale price of the vehicle was just shy of $20.000. This was for 2014 vehicle with ****** miles on it and not only that it was and still is in need of a paint job and the stereo only partially works. Then I received a phone call from xxxxx credit union explaining about my savings account with them. I explained I don't have a savings account with them. Then I was told that Maus Nissan opened a savings account in my name as they couldn't finance the vehicle unless I had an account with them. This was never verbally explained to me or I would have not gone through with the purchase. Although I'm sure there was a document in the many many papers I signed probably stating this. My fault for not actually reading all the paperwork but there was too much to read everything. I paid them $7,000 dollars down. I realize that there was a finance charge of approximately $3,000 dollars. If I would have noticed the total sale price of the vehicle I would have stopped the sale if I could have. I feel they took advantage of a senior citizen because my other car was totaled in an accident and I needed a car and the rental car had to be returned that day. I realize there's nothing I can do now except to hopefully prevent this from happening to someone else. I wish I would have read their business profile before purchasing from them. Buyer Beware.

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