ComplaintsforGadget Dashcam

• Initial Complaint

  09/29/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I was supposed to win the item. I go to my checking account and see 2 charges from them. One of them was a membership. I did not ask for that. I blocked them immediately.

• Initial Complaint

  03/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was contacted via telephone by a representative of Gadget Dashcam and offered a Dashcam for the amount of $6.95 to cover shipping and handling. I made the payment and I never received the product. There's really no excuse for the company to either return the money/product. They gave me an order ************** number but I can only assume those too are fake. I called the number many times and it goes to a busy signal. Gadget Dashcam Order # ****** Phone # ************ Thank you

  Business response

  03/13/2023

  We are not Gadget Cam. We are Pilot Automotive based in **************** **********. We get calls every once in a while with customers thinking we are Gadget Cam. Our  cameras are distributed through ******** We do not deal direct with customers. Please see the link below for our cameras. If you click the HELP button at the top you will see our address.

   

  *****************************************************

   

• Initial Complaint

  02/01/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  06/03/2021 I did a survey and got a dash camera.I also was charged 19.99 and then 79.98 a month. What a bunch of stuff.What a big rip off.I want my money back and that company should not be in business. I never signed up for that stuff. Please can you help me?

  Business response

  02/17/2022

  Business Response /* (1000, 5, 2022/02/03) */ To whom it may concern, Unfortunately, we are unable to locate any kind of an account for Ms. *******. We have tried to look her up by her full name, phone number, email address, zip code alone, and the mailing address. Everything that was provided to us on this complaint. We checked the link provided in the complaint, this is not our company as well as it lists a phone number and address for the correct company. We would suggest reaching out to them. Again, we are deeply sorry, and we hope that Ms. ******* can rectify her complaint with the correct company. Kindest Regards, Customer support

• Initial Complaint

  01/14/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 11/22/2021, I did a survey. Once the survey was done, there were offers. One was a free dashcam, you only had to pay the shipping cost. I paid the $6.95. There was no notification I would be signing up for a service, also. On 1/13/3022, I was billed $74.33 with and outstanding balance of $194.51. I contacted my bank and disputed the charge. My bank is going to investigate the matter. I called the number the bank gave me and spoke to a service rep named Marcus, who is working from home in California. He informed me that when I order the item, I had signed up for the dashcam service, too, which I had 10 days to cancel. None of this information was provided so I requested the service be cancelled and th billing stopped. Marcus talked to his supervisor and at first I was offered a 25% refund, when I said I wanted the service totally cancelled, I was then offered a 50% refund. I said I wanted the service cancelled because I did not sign up for it. Marcus again spoke to his supervisor and informed me it could not be cancelled and I had signed up for the service. I asked him for the company he worked for and he said he represented several companies. I again asked for the company name and address for CentrePerfectGadge but he could not provide it. I then informed him I would be putting in a complaint to the FTC, DOJ, BBB and CA States Attorney Office. This is a survey/advertising scam and needs to be stopped. No notification is provided you are signing up for a service when order the dashcam.

  Business response

  02/02/2022

  Business Response /* (1000, 5, 2022/01/19) */ To whom it may concern, Unfortunately, we are unable to locate any kind of an account for Ms. ***********. We have tried to look her up by her full name, phone number, email address, zip code alone, and the mailing address. Everything that was provided to us on this complaint. We checked the link provided in the complaint, this is not our company as well as it lists a phone number and address for the correct company. We would suggest reaching out to them. Again, we are deeply sorry, and we hope that Ms. *********** can rectify her complaint with the correct company. Kindest Regards, Customer support

• Initial Complaint

  12/17/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On Dec 3rd I completed an on line survey via email contact. In return for the survey I was to receive a gift and pay only the shipping. The co. did ship the item (dashcam) but charged me the full price of the item, $89.99. I contacted them and was told I needed to return the item to get a refund toward my credit card, in stead of them issueing credit for the over charged amount. I tried to return the item to the address they give me and it was going to cost me over $19. I can't afford to pay the return cost for this item. I've asked them multiple times via email for a free return shipping label but they will not send me one. They are saying to return the item to a PO BOX but the cost is outrageous to ship it and I don't trust them to refund this expense or credit me for the return. Especially now that I see several of the same complaints filed. What can I do to get this off my card and refunded to the cost to return it?

  Business response

  01/24/2022

  Business Response /* (1000, 9, 2022/01/10) */ To whom it may concern, Unfortunately, we are unable to locate any kind of an account for Mr. *******. We have tried to look him up by his full name, phone number, email address, zip code alone, and the mailing address. Everything that was provided to us on this complaint. We checked the link provided in the complaint, this is not our company as well as it lists a phone number and address for the correct company. We would suggest reaching out to them. Again, we are deeply sorry, and we hope that Mr. ******* can rectify his complaint with the correct company. Kindest Regards, Customer support Consumer Response /* (3000, 11, 2022/01/12) */ Yes they credit my account when I returned the dashcam. However they did not credit me for the return postage, which they agree to because of their bait and switch tactics. I've contacted them twice and they have not responded Business Response /* (4000, 13, 2022/01/13) */ To whom it may concern, Again, we are sorry. We are unable to locate any account for Mr. *******. It appears there is some confusion with the correct company. We have tried to look him up by his full name, phone number, email address, zip code alone, and the mailing address. Everything that was provided to us on this complaint, again. We checked the link provided in the complaint, this is not our company as well as it lists a phone number and address for the correct company. We would suggest reaching out to them. Again, we are deeply sorry, and we hope that Mr. ******* can rectify his complaint with the correct company. Kindest Regards, Customer support Consumer Response /* (2000, 15, 2022/01/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I don't understand this, the address they provided to return the dashcam was linked to this co. address. Im tired of dealing with this. Just close this complaint.

• Initial Complaint

  12/07/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Total scam, beware! This company solicited an order from for a product for 9.95, which I don't have as I didn't accept delivery as I found out prior that it was not legit. Oct 19 I was billed for 9.95, still no product and on Nov 3rd was billed 59.95 which is the scam portion, based on others experiences with this company that i read about, they continue billing this amount until customer somehow stops it, I finally got through to a real person on the phone today and was rudely informed that it's my fault for ordering and they never give refunds without a secret code she would need to give me, but wouldn't because it's my fault for ordering. Please put another black mark on this company from me. **** * These are the customer service numbers I used for this company 888-471-9635 & 888-315-1305

  Business response

  12/16/2021

  Business Response /* (1000, 5, 2021/12/09) */ To whom it may concern, Unfortunately, we are unable to locate any kind of an account for Ms. *******. We have tried to look her up by her full name, phone number, email address, zip code alone, and the mailing address, everything that was provided to us on this complaint. We checked the link provided in the complaint, this is not our company as well as it lists a phone number and address for the correct company. We would suggest reaching out to them. Again, we are deeply sorry, and we hope that Ms. ******* can rectify her complaint with the correct company. If there is a possibility the account could be under anyone else's information please respond with all of that information. Kindest Regards, Customer support Consumer Response /* (2000, 7, 2021/12/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) If the company recently changed names would it be able to avoid complaints?

• Initial Complaint

  12/05/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I'm not sure of the exact date that I took the survey, but believe it was in September 2021. It was a Amazon survey supposedly. I took the survey and was redirected to a page where I paid $6.95 for shipping. In October of 2021 I had a charge of $49.95 on my bank statement that said HealthCo.I do have medical bills and believed that was a medical charge. In November I again had a $49.95 charge, I got suspicious so I called the phone number, talked to a man that couldn't speak English well, I explained what I was calling about, told him, I understood this was not his fault, he just was doing his job. He offered to give me a refund of $20.00, I explained that it was not acceptable, I wanted all of my money returned, he again told me, he wasn't able to do that. I asked him to send me a readable file to my email so I could see what the company he worked for did. He agreed he would do that and I would get the $20. Refund within a few days. No refund and no file has been sent to me.

  Business response

  12/21/2021

  Business Response /* (1000, 5, 2021/12/07) */ To whom it may concern, Unfortunately, we are unable to locate any kind of an account for Ms. *******. We have tried to look her up by her full name, phone number, email address, zip code alone, and the mailing address. Everything that was provided to us on this complaint. We checked the link provided in the complaint, this is not our company as well as it lists a phone number and address for the correct company. We would suggest reaching out to them. Again, we are deeply sorry, and we hope that Ms. ******* can rectify her complaint with the correct company. Kindest Regards, Customer support

• Initial Complaint

  10/17/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Verizon Free Msg: Sept bill is paid. Thanks, XXXXXXX! Here's a little freebie for you: ******************** Above is the text I received. After using the link I ordered my " little freebie " which now 7 days later the link does not work. Neither does the phone number which the text comes from. Then after receiving 2 dash cameras instead of the one was to only pay the shipping cost. My wife asked me to look into this company. I looked back at my email receipt and noticed in fine print a 15 day trial which was not on the link when I ordered my "little freebie" Hi Xxxxxxx, Thank you for your recent purchase, this email is your receipt. This purchase will appear as "EXTRAORDINARYDEALS" on your credit card statement for your **** ending in XXXX. Order #******** 10/07/2021 Quantum Tac - Dash Cam - 15-Day Trial This is a SCAM !!! They pose as other companies they are NOT!!! They do not state a Trail period on the initial order. It is "little freebie"

  Business response

  11/04/2021

  Business Response /* (1000, 9, 2021/11/02) */ To whom it may concern, Unfortunately, we are unable to locate any kind of an account for Mr. ****** We have tried to look him up by his full name, phone number, email address, zip code alone, and the mailing address. Everything that was provided to us on this complaint. We checked the link provided in the complaint, this is not our company as well as it lists a phone number and address for the correct company. We would suggest reaching out to them. Again, we are deeply sorry, and we hope that Mr. Young can rectify his complaint with the correct company. Kindest Regards, Customer support Consumer Response /* (2000, 12, 2021/11/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Business Response /* (4000, 17, 2021/11/04) */ To whom it may concern, We are happy to hear that you are satisfied. It has been a pleasure doing business with you. Kindest regards, Customer support

• Initial Complaint

  10/15/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  After conducting a survey for supposedly chase bank, I was offerlong list of free items i pick a free dash cam This company charged me $5.95 for shipping on 7/18/2021. As soon as gave credit card info to pay the shipping my bank contacted me with a number of unauthorized charges on my credit card.to witch i denied all charges and canceled my credit card.A week later a a very obsolete dash cam came in the mail . i tried to call the contact number many times to return the cam but always got a recording saying call back during business hours of 9-5 but it was always in the middle of the day when i called.Then about 6 weeks ago i started receving call from a scam phone numbers asking for me saying thay were dash cam as soon as i would say yes thay would hang up . i would call right back only to get a recording to call back during bussiness hours.Yesterday 10/15 /2021 i received a call from dash cam again and hung up returned the call this time thay answered saying i owed over 90 dollar

  Business response

  11/15/2021

  Business Response /* (1000, 9, 2021/11/01) */ To whom it may concern, Unfortunately, we are unable to locate any kind of an account for Ms. *****. We have tried to look her up by her full name, phone number, email address, zip code alone, mailing address etc. that was provided in this complaint. We checked the link provided in the complaint, this is not our company as well as it lists a phone number and address for the correct company. We would suggest reaching out to them. Again, we are deeply sorry, and we hope that Ms. ***** is able to rectify her complaint with the correct company. Kindest Regards, Customer support

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩