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ComplaintsforEmergency Plumbing and Drain Services, Inc.
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Complaint Details
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Initial Complaint
05/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We called Emergency *********************************************** Services on Easter (Sunday, March 30th), around 5:30 am. We called regarding sewage backing up from our master bathroom shower and toilet. **** was dispatched to us and arrived around 8 am. He assessed the situation and asked my wife and me if we had a "clean-out," to which we responded that we were fresh new homeowners, and did not know what if we had a clean-out, as we had been in the home less than 2 weeks. **** briefly searched the exterior of the home and determined that there was no cleanout. To resolve the backup without a clean-out, he snaked our master bathroom shower and guest bathroom toilet and tub (as water was backing up there as well). He left our master bathroom operational but did not restore our guest bathroom to working condition. In addition, the finish on the guest bathroom tub was damaged during the snake. Had **** performed the snake to the existing clean-out (located after the visit), we would not have had ongoing issues with our guest bathroom, resulting in calling another plumber. We were charged $450, as seen in the attached invoice. Lastly, both bathrooms were left in a gross state, leaving my wife and I to clean up sewage on the walls and floors of both bathrooms. We are seeking partial compensation, and believe that 50% back ($225) would be appropriate.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.