Customer ReviewsforHyundai of New Port Richey Certified Used Cars

I have a 2012 Sonata. There was an engine recall, and this dealership, let alone Hyundai itself, is telling me that my car is not burning excessive oil. This dealer, and Patricia, have told me multiple times to drive the car until I reach 1,000 miles, well how am I supposed to drive a car that has ZERO oil in it, on a highway, WITHOUT causing a major accident, or getting hurt myself? This has been going on since August of 2023. This is unacceptable. I have documentation that proves that my car has an engine oil recall. I will be taking these matters to a lawyer, as well as Fox 13 news.

Very disappointed with the service from this place, they had be come back 2x for the same issue. I was told it was the tires for my car and i bought new tires from them and my car still has the issue of making a noise. I had called and left a vm soon as i left and how someone would return my call and no one did. I called the next day and they just told me to bring it in asap and i told them i could not since i took time off work to go see them. I live an hour away from the dealership. I called Friday and they said they had no record my call and that they had openings and that they could not probably not see my car. I spoke with the advisor and he said to bring it in but does not know how long it could be i could spend all day at the dealership. I was not offered a rental car or even them offering to shuttle me home while my car is being looked at and then brought back.

I live in **************, and I purchased my Hyundai Sonata Sport Turbo from Hyundai of New Port Richey Certified Used Cars just a little over 2 years ago. Albeit I have a Hyundai dealer and service department just 3.7 miles from me, I gladly drive just over an hour and the **** miles ***** to New Port Richey to get my car serviced. I understand that some people might think that a little strange but to me its so well worth it. I have always put excellent customer service and unparalleled, state of the art service as equal valued qualities at the top of my list of priorities and Hyundai of New Port Richey fits the bill at a 100+% on both counts plus much, much more. On multiple occasions it has been proved more than worth the time and extra mileage driven. My Service Advisor, ***************** and the quality staff of the Service Manager, ********************* has always surpassed the Norm that most people would expect in those entrusted in caring for their vehicle. Their ease of dealing between their completeness in explaining what needs to be done and the estimating the time it will take is surprisingly, On the Money accurate and truthful. I could easily go on with more accolades, but it would just be an exercise in redundancy, needless to say that I wouldnt hesitate for one second in referring someone to take the time and effort to take their vehicle to their service department and the time and gas it will take to get there returns handsomely in the results you receive.