Additional Complaint Information
prior to filing a complaint with the BBB. Should a consumer choose to file a BBB complaint without contacting the company, BBB will process the complaint as any other complaint filed with us.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
-I received a quote as follows:Quote Number#:***EF07E9E473 Date:04-04-2024 11:31:39 Total Quoted:$90.00 -I shipped the laptop to the company and it was received as follows:Your shipment 1Z2W46060300985793 Delivered On Wednesday, April 10 at 1:49 P.M. at Receiver View Details Delivered To *********************, ** US Received By: ******* -I received the following email one week later:From: SellMeLaptop.com Support Team <************************>Date: Wed, Apr 17, 2024 at 7:29AM Subject: SellMeLaptop.com inspection results. #***EF07E9E473 - SellMeLaptop.com To: <**********************>We have received and inspected your device(s) for quote #***EF07E9E473, here are additional issues we have found that were not described in the original quote:1) Adapter wire is defective.With defects described above that have not been included/checked in the instant quote, we have reduced our initial offer to 75$. If you agree, please reply and confirm the new revised offer.We will process your payment once confirmed. -I confirmed that I would accept $75.00 and then got no response and have not been paid -I have followed up by email and phone multiple times and I get no response. They have marked my quote as being closed BUT I HAVE NOT RECEIVED PAYMENT.
Business response
04/26/2024
The payment was sent to a customer via Venmo right after it was confirmed by a customer. However it was not accepted on the customers side for some reason and days later was returned back to us. Then customer sent the payment request and we successfully paid the customer. I do not see any problem or any type of fault from our end.
Thank you..
Initial Complaint
10/02/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Sent a laptop to the company and didnt hear nothing backBusiness response
10/02/2023
The laptop was received on the weekend. We inspected on Monday, Contacted the buyer with additional issues and updated amount. Not sure what was the reason of opening the BBB complaint, since everything is within timeframe.Initial Complaint
12/09/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I shipped two laptops to this business to sell them. The laptops were delivered December 2, 2022. Tracking# 1Z2W46060336336113 **** Website says payment is sent within 1-2 business days after delivery if online payment method is chosen. I have tried calling the business. No one answers the phone. I have emailed them and no one has responded to email. Quote Number#:638661D44CFC5 Date:11-29-2022 11:53:35 Total Quoted:$443.00Business response
12/09/2022
*******************************************
Sorry for the delay, payment sent, please check your PayPal account. You can close the complaint.
Thank you for your business.
Customer response
12/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
11/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I foud a business who buys unused older laptops. I contacted them with my laptop info and was given an offer to buy of $40 (see email attached). I contacted them company several days later asking when a check should arrive. I was told the check was sent 10/14/2022. It is now 11/8/2022. I have not received a check and I cannot get a response from the company.Business response
11/21/2022
The customer received payment, First check got lost in transit. I resend him new check he received it and will contact you shortly to close the case.
Thank you.
Customer response
11/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
08/15/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I created a quote to sell my HP laptop to the following company/business entity. I received an email as a confirmation to my quote and a label for FedEx to send the item to the location to be evaluated and then receive payment. I have tried multiple times since I shipped the item to contact the company to verify retrieval and next steps to receive payment. nobody responds to my emails or calls. please assist me in getting paid for my item that I sent to the following business as I am entitled to it.Business response
08/23/2022
Consumer Response /* (2000, 6, 2022/08/22) */ The Business as approriately addressed and settled this inquiry. Please kindly disregard my initial inquiry pertaining to my business with them.Initial Complaint
08/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I sent "************" my MSI GF76 gaming laptop and was promised by the website $770 in exchange for it. After waiting over 10 days with my phone calls unanswered and no replies from my emails, I don't know what else to do but bring my issue up to the BBB. I would just like to be paid for my laptop and finally put my worries of being stolen from to bed. Attached is the shipping label Givin to me for shipment of my laptopBusiness response
09/09/2022
Customer was paid via PayPal in timely matter, not sure why case was open at first, and why it was not closed.
Thank you.Initial Complaint
08/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I got quotes for two laptops and I sent them in using UPS. The first red flag that I had an issue with was they said my shipping would be free however, I had to pay $30 per laptop that I sent in in with UPS. Now they have received my laptops and I have gotten no communication from them at all since then. I have reached out by phone and email, no response or payments made.Business response
08/19/2022
Business Response /* (1000, 5, 2022/08/04) */ Hello **** ******. Sorry for slight delay with inspection, we sent you inspection results to your email address. I am not sure what you had to pay 30$ per laptop for, we provided you with prepaid shipping labels that you used and shipping did not cost you a dime, please clarify that. Thank you and sorry for any inconvenience.Initial Complaint
04/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was given a quote to sell my laptop for $33. I shipped my laptop and it was delivered 1week ago on the 18th of April. I have since then not been paid. The website clearly states that payments will be made in 1-2 days.Business response
04/28/2022
Consumer Response /* (2000, 6, 2022/04/27) */ Since submitting a complaint, the business has paid me. Thank you for your help.Initial Complaint
04/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I shipped my laptop to them , according to ups It arrived at there place of business on 4/7/22. I checked the website for order status and it still says "in transit",Ive called left a message and i have e mailed but no response.I would like to receive my payment of $91.00 as soon as possible.Business response
05/12/2022
Business Response /* (1000, 10, 2022/05/09) */ Hello. I've contacted customer several times regarding that, he was paid next day after we received the laptop, not sure why he does not close the case still. Consumer Response /* (2000, 12, 2022/05/09) */ Yes I've been paid issue resolved.Initial Complaint
03/10/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Date of Transaction: 3/3/2022 (when the quote for my old laptop was created) The date that I shipped my laptop using the paid UPS postage provided by the company: 3/3/2022 Date the laptop was delivered per the UPS tracking website: 3/7/2022 Shipping ID from UPS website: 1Z2WXXXXXXXXXXXXXX Quote ID from SellMeLaptop.com for my ******************** Laptop Description: Laptop HP Pavilion 15-N AMD A6 Condition: Missing or Defective hard/SSD drive Cosmetic: Good Quote: $59 via Cashapp I tried to call them today 3/10/2022 around 2:00 pm Central, and I left a message. I emailed them on 3/9/2022 and requested an update on the status of the quote given. I am attaching a screenshot of the email from SellMeLaptop, the UPS tracking information, and the email sent to SellMeLaptop. I am seeking contact from the business to confirm the delivery and to address the quote that was given. I did not even get a message that they got my laptop.Business response
03/31/2022
Business Response /* (1000, 7, 2022/03/25) */ This response was taken verbally by the BBB: A refund was provided to the consumer on 3-12-22 through cashapp. Consumer Response /* (2000, 9, 2022/03/30) */ The issue with this company was resolved and the owner paid me the $59 that was owed. I would like to close this complaint or have it marked as resolved. Thank you, ************** State Appointed Underwriter/Broker Tennessee Dept. of Insurance #:********* National Broker ID:********* KY, VA, WA, DE by request ************** *****************@gmail.com
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.