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ComplaintsforOBC Rental Corporation
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Complaint Details
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Initial Complaint
06/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My husband and I (in our 70’s) checked into **** Oceania Beach Club condo with my 88-year-old aunt. We had also invited her daughter to visit because the second bedroom photo and description shows 2 XL twin beds, but there were bunk beds in that room, so she was not able to stay with us. A top bunk is not comparable to an XL twin bed, and the twin beds in the photo on the listing is not the bunk configuration that is actually in the condo. It is not suitable for an adult who can not climb steps, nor safe for toddlers, either. We viewed a similar condo, but dismissed it because of the bunk beds. Also, there was a sign saying the pool is closed for maintenance, which was not disclosed to us, and remained closed the entire week we were there. The house rule “Leaving sliding glass doors or windows open for ventilation will result in loss of all money plus an additional $500 fee” was not included in the contract and I am sensitive to air conditioning. We considered possible options, but there was nothing available on short notice, so we requested some compensation for the misrepresentation of the bedroom and the inconvenience of not having a pool, which were 2 of the main reasons that we chose this condo, and to defray some of the cost that was supposed to be shared by a fourth person. We exchanged many emails with the property management, and the owner offered $200 off our next stay, but because of the bed configuration, we would not be able to use it. We informed her that we would accept $200 refund off our current stay, and the owner* was contacted but did not reply. The property management Arielle, and Stephanie, Owner Liaison, offered understanding and apologizes, but because the owner was unresponsive and uncooperative, the emails were ongoing, and we were unable to reach an agreement and resolve the issue, nor compensation for breaking the contract. ********* ****** ******** *** ************ ***** *** ******* ****** *** ** ******** ***** ****** ****** ** *****
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.