ComplaintsforThe Green House Nursery
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Complaint Details
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Initial Complaint
01/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Date of transaction: ********** ******.** 1/******* ******* Business co**itted to install a swale in *y yard that would help with rain water pooling along the walls of *y house that was causing water da*ages esti*ated at $*************** The installed swale cause water to gather heavily on another area of *y houses, inches deep, all the way to *y back door. There was a verbal guarantee given to *y by an e*ployee of The Green House Nursery the first day that work began. They charged *e another ******* to resolve this issue. The issue has still not been resolved and every ti*e there is heavy rain, water is pooling *uch worse than before around *y house. I have reached out again to ask to speak to the co*pany owner. Instead, so*eone other than the owner called *e back and said they'd be co*ing on *onday, *** ****. Nobody showed up. I will be taking legal action if this is not resolved. This is negligent.Business response
02/05/2024
Sent: *onday, ******** ** **** 8:58 A*
Good *orning *iss *********Please see the attached text correspondence between *r. ****** *** *** (Hardscape Supervisor). …and please let *e know what happens now. Thank you for your ti*e and have a wonderful week.
BBB Co*plaint #********
***** *** ********
Bookkeeping Staff
Sent: ********* ******** ** **** ***** **
To: **********************
Subject: FW: BBB Co*plaint ******** / FINAL NOTICEGood *orning *iss *********
Per our conversation, I a* responding to your e*ail that was forwarded to *e. We have been in co**unication with *r. ****** the whole ti*e and are sending a tea* out again to*orrow, to hopefully resolve his issue(s). Thank you.
***** *** ********
Bookkeeping Staff
Customer response
02/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you *ay update it before sending it.]
Better Business Bureau:
I have reviewed the response *ade by the business in reference to co*plaint ID ********, and find that this resolution is satisfactory to *e so long as the swale installed by the co*pany as well as related hardware perfor*s as expected in the future.
Regards,
******** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.