Customer ReviewsforAspen Dental

They charged for OPTIONAL services that I was specifically asked about and turned down in the scheduling process! I was warned about this place doing things like this by my neighbors and by my PCM. I should have listened… When setting up my cleaning appointment, I was asked if I wanted a Fluoride treatment with my cleaning. The scheduler said insurances don’t cover it. I said I didn’t want it not only because it will cost me, but because the city water is already fluoridated and so is toothpaste (as I understand it by dentists in the past, this is why most insurances don’t cover fluoride treatments—enough is consumed in a healthy diet). During my cleaning, the dental hygienist simply added fluoride at the end without warning. (When laying on one’s back with their mouth wide open getting dental work done, most people trust the process and don’t ask what is happening every time the hygienist/dentist takes their hands out of their mouth). Last week, I received a bill in the mail showing a balance due for the procedure I didn’t ask for. The first time I went to the office to dispute the charges, I was told the hygienist left early, but her notes say that she asked if I wanted it and I said yes. I was also told that I needed to talk to the hygienist about it before anything else happens. I go back in today and was told I had to wait for the hygienist who was busy with a procedure. I asked if there was someone else I could speak with. After the receptionist went to talk to someone in the back, she asked me to come to the back booth to continue the conversation. No resolution came from this conversation. I asked for my dental records (which they email out), and I asked them to cancel my 6-month appointment. When I asked for another route to dispute the charges the receptionist said I can try talking to “corporate,” which she didn’t have the number to.

Dear Sir or Madam: Thank you for the opportunity to respond to the complaint filed by **** **** on behalf of the Niceville, FL Aspen Dental branded practice, owned and operated by Tuladhar Dentistry Holdings PLLC. We will be responding to the consumer directly on this communication. The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say “Yes” to quality oral care. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.